Membership Advisor
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Position Overview & Specifications
Membership Advisor - Downham Health & Leisure Centre - Downham, London
Hours: 39 hours per week
Salary: £22,000 per annum (OTE of £26,000 per annum)
Drive sales and achieve all Fitness Membership targets & to assist with the sale of Swimming Lessons and other 1Life Memberships/ Products. You will be at the very heart of the customer journey for new members.
KEY RESPONSIBILITIES
- To achieve/exceed all centre membership sales targets set for both Fitness Memberships and Swimming Lessons.
- Ensure all new leads are contacted via the HubSpot CRM and appointments are logged.
- To exceed all Minimum Performance Criteria in respect of:New Contacts
Calls and Appointment Setting
Tours/ Presentation
Membership Sales
Lead Generation
- To assist with front of house/ reception duties during busy periods.
- To conduct all required external prospecting activity in accordance with the sites Lead Generation plan.
- To engage with local businesses & events to drive corporate membership opportunities and generate leads outside of the centre
- To conduct short sales review meetings with Line Manager every day.
- To diligently and effectively embrace all national sales and referral campaigns with passion and energy.
- To enter onto the relevant software system all the details required to set up the membership correctly including the photo of the new member.
- To follow and adhere to all aspects of the sales system as advocated through all training received and related sales manuals issued.
- To actively make use of promotional/selling tools within the sales system to maximise appointment/sales volume.
- Timely and accurate delivery of sales reports.
- To have a professional appearance at all times
- To be aware of and follow company policy with regard to the Staff Handbook and Health and Safety guidelines.
- To always be an ambassador for the brand
Working for 1Life
Working for 1Life is rewarding. All staff receive a learning and development plan throughout your career with us giving you clear direction and scope no matter what role you are in. We also offer competitive salaries, excellent company benefits and a comprehensive reward and recognition scheme to ensure that loyalty, dedication and hard work will be rewarded.
1Life is an equal opportunities employer and has been accredited with Investors in People Silver Award.
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Employee discount
- Free parking
- Gym membership
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bromley, BR1 5EP: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
Reference ID: LEASA1
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Membership Advisor roles across 1Life Management Solutions Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £22,000 bracket, including retirement vesting and health parity.
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