2nd Line Support Analyst
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Position Overview & Specifications
2nd Line Support Analyst
Lichfield
Up to £30,000 P.A (DOE)
Full Time, Permanent
Excellent Career Prospects!
Our award winning client is a Leading IT provider based in Lichfield who support over 2000 clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing tailored and second to none customer service and IT support.
This is a fantastic opportunity for someone who is looking to progress a career within I.T with a forward thinking and growing company. There is even a roadmap carved out from day 1 to achieve a 3rd line status! What more could you ask for!?
The position will involve IT support to their bank of customers whilst also assisting with the onboarding of new clients. You will be required to take lead on first and second line handling.
What’s involved for the 2nd Line Support Analyst
- Provide 1st and 2nd line I.T support to clients
- Maintain a high level of customer service and support
- Advise on infrastructure problems and provide network solutions
- Take ownership of problems and be proactive
- Log calls onto the tracking system
- Ensure faults are diagnosed and dealt with in agreed SLA’s
What you’ll need…
- Knowledge of Microsoft operating systems
- Office 365 administration
- Windows Server & Active Directory
- Excellent telephone manner
- Experience working in a 2nd line I.T support role
- Ability to communicate at technical and nontechnical levels
Benefits for the 2nd Line Support Analyst include:
- Highly competitive salary
- Pension scheme
- Medicash benefit
- Free onsite parking
- Career progression
- Monday – Friday core hours
- 21 days + 8 bank holidays
- Employee assistance and training programme
Should this 2nd Line Support Analyst position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd.
Applications from outside the UK will not be considered.
3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK.
We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical & Construction.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Flexitime
- Free parking
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Peterborough: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- 2nd Line Support: 1 year (required)
Work Location: In person
Reference ID: 3S/2SA1703
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 2nd Line Support Analyst roles across 3Sixty Resourcing Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £30,000 bracket, including retirement vesting and health parity.
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