IT Service Desk Manager
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Position Overview & Specifications
Service Desk Manager
Lichfield
Up to £45,000 P.A Basic
Full Time, Permanent
Excellent Career Prospects!
Our award winning client is a Leading IT provider based in the West Midlands who support over 3000 clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing tailored and second to none customer service and IT support.
A Service Desk Manager is now required to be a part of this fantastic company. The is a great opportunity for someone who is looking to progress a career within I.T with a forward thinking and innovative company.
You will be leading the IT Service Desk Team ensuring that first class service is at the forefront of the business. The company is going through an exciting period of expansion; therefore you’ll play a key part in the resource management and growth of the department.
What’s involved for the Service Desk Manager…
- Ensuring that the service desk is performing to the business needs
- Work with IT project and development teams as and when required
- Apply continuous improvement methods across the service division
- Maintain security and risk practices for the department
- Establish and implement new process and procedures
- Manage and train service desk analyst
- Support field engineers
- Ensure that service SLA’s are being adhered to
- Attend management meetings as and when required
- Maintain a high level of customer service and support
What you’ll need…
- Experience working within a management role such as call centre, service desk or similar
- IT or Communications MSP experience preferred
- Ability to communicate at all levels
- Proven leadership experience
- Experience of developing teams
- Ambitions to grow the business and themselves
- Excellent communicator at all levels
- Full UK driving licence
Benefits for the Service Desk Manager…
- Highly competitive salary
- Pension scheme
- Medicash benefit
- Career progression
- Monday – Friday core hours
- 22 days + 8 bank holidays
- Employee assistance and training programme
Should this Peterborough based, Service Desk Manager position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd.
Applications from outside the UK will not be considered.
3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK.
We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical & Construction.
Job Types: Full-time, Permanent
Salary: £35,000.00-£45,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company car
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Flexitime
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Lichfield: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 3 years (required)
- Customer service: 1 year (required)
Work Location: In person
Reference ID: 3S/2403SDM
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Service Desk Manager roles across 3Sixty Resourcing Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £45,000 bracket, including retirement vesting and health parity.
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