Customer Service Team Leader

Customer Service Team Leader
Thornbury Community Services (part of Acacium Group)
Hyridge, Bristol
Permanent, Full Time 40 hours a week
Monday-Friday with option to opt into a 9 day working fortnight
£28,000 - £32,000 + 5% annual bonus

Unlock your potential
Are you a personable individual with a passion for working in a people-focused environment? We have a new opportunity to join us as a Team Leader!
In this role you will manage a team of Care Coordinators who coordinate over 5,000 hours of care every week. You will be responsible for ensuring a quality service is delivered to our healthcare workers and clients, being a point of escalation and a main point of contact for key stakeholders within the business. We're looking for a motivated individual to drive success within the team, ensuring KPIs are met whilst developing structure and strategy to best deliver results.
Part of Acacium Group, Thornbury Community Services provides complex care in the community. We have an outstanding, high quality reputation of being able to stabilise highly complex packages of care quickly and with the ability to minimise risk, whilst keeping the client and their families at the centre of what we do. We offer a fantastic company culture in such a rewarding environment, where everyone works towards a common goal, all teams working collaboratively and putting our clients needs at the heart of our business!
Every day you will…

• Line manage a team of Care Coordinators, conduct 1:1s and team meetings
• Monitor and develop performance of individual team members and provide on-going support and training
• Analyse business demands and trends to determine the team's key focus and delegate workload accordingly
• Be an initial point of escalation to deal with queries or issues from clients, families and healthcare workers

What’s in it for you?
In return for your hard work, we can offer you career development and a range of exciting company benefits including:

• Working in a brand new office with a gym and great food options!
• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Unlimited learning & development opportunities right at your fingertips- including fully funded qualifications!
• Pension scheme
• Gym Flex – discounted gym memberships which are UK wide!
• Regular team socials including drinks and nights to popular local restaurants
• Discounts on restaurants, shops, bars and cinemas
• Free flu vaccinations

Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have...

• Previous experience in managing a team with a proven ability to motivate and develop staff
• Previous experience working within the healthcare industry
• Strong communication and excellent interpersonal skills
• A can-do attitude with a solutions focused approach

Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of_ Putting People First.__ We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities._
Location: BS13 8BX,BS13 8BX,Bristol, Bristol BS13

Location: BS13 8BX,BS13 8BX,Bristol, Bristol BS13

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year