Repairs Manager-Contact Centre

Who are Accent?

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

We recognise to achieve this, we cannot do it without our employees, and we encourage employees to bring their authentic selves to work. We’re inclusive and diverse across all teams within Accent so we would welcome applications from all backgrounds.

About the Role and Person

35 hours per week

Permanent

Your core role and focus is all about leading and coaching a team to apply sound judgement when resolving customer queries in relation to our repairs and maintenance service. To lead and manage a team of Repairs Advisors whilst ensuring effective administration of the repairs process to include call handling, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating and completing works on the system in a timely and effective manner

For detailed job description please click here.

Location

Peterborough

Salary

The spot salary for this post is £39,015 per annum for applicants who fully meet the requirements of the post.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday per year plus bank holidays. Rising by 1 day per year up to a maximum of one working week
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
• Employee Assistance Programme
• A choice of salary based contributory pension schemes, each offering life assurance cover.
• Auto enrolment – employer and employee contribution 4%
• Pension scheme – employer contribution 16.4%, employee contribution 7.5%

If Accent sounds like an organisation you’d like to work for, one that feels great about delivering excellent services to customers, then you’ll need to apply ASAP.

Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.