Call Handler
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Position Overview & Specifications
Age UK Lincoln & South Lincolnshire are recruiting a Call Handler to work as part of our Response Team.
- Beech House, Witham Park, Waterside South, Lincoln, LN5 7JH
- £22,795 per annum
- 35-hour contract (full time)
- Working across 7 days (rotational)
- Between 06:00 and 22:00
- Driving licence and access to own vehicle is essential
- Will involve some personal care
Our vision and mission drive everything we do at Age UK Lincoln & South Lincolnshire
Our vision
A world in which older people flourish
Our mission
To improve the lives of older people
About the role
As a Call Handler, you will receive referrals and triage them into the most appropriate package of care, working closely with the Responders, Team Leaders and other organisations. You may also need to support the team by carrying out personal care tasks to meet the needs of our service users.
Please refer to the job description for further details.
About you
Are you passionate about caring for older people in our community?
Do you have excellent communication and organisational skills?
Are you comfortable working in a fast-paced and ever-changing environment?
This could be the job you've been waiting for!
Please refer to the person specification for further details.
What we provide
- Free enhanced disclosure and barring service check (DBS)
- Uniform and PPE
- Comprehensive training
- On-site parking
How to apply
To find out more and to apply for this role, please use our application form on the job opportunities page on our website.
CVs will not be accepted.
Closing date: Thursday 6 April 2023
Interview date: Thursday 13 April 2023
If you have any questions about the role, get in touch with the Human Resources Department by phone on 03455 564 144.
Job Type: Permanent
Salary: £22,795.00 per year
Benefits:
- Company pension
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Call Handler roles across Age UK Lincoln and South Lincolnshire's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,795 - £22,795 bracket, including retirement vesting and health parity.
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