Claims Support Team Member

Overview: CLAIMS SUPPORT TEAM MEMBER. UK HYBRID WORKING. Band 5. Full time, Mon - Fri 37.5 hours per week 8 A.M – 4 P.M. Flexibility, bonus scheme (5% of basic salary based on business and personal performance) and many more fantastic benefits! We’re AND-E. You’ve probably never heard of us (but don’t worry, we’re not easily offended). We’re part of a huge global insurance group as well as being a 5* insurance employer. We’re creating a future where our customers can move freely and easily, safe in the knowledge that we’ve got them covered – no matter how they choose to explore the world around them. We are recruiting for individuals who can manage their time effectively and efficiently which ensures maintaining high levels of productivity. You will be working closely with suppliers and our operations to ensure that all transactions are processed quickly, accurately and at the lowest cost to the business Safety and Security We are committed to making our colleagues feel, safe and secure whilst working with us. We are a strong, stable, growing business and have been fortunate to able to financially support our colleagues, without the need to furlough, throughout the pandemic. Our offices are COVID secure and your security, health safety and well-being of you and your family our top of our priority list. SUPPORT THAT’S BUILT TOTALLY AND-ENTIRELY AROUND YOU. If you’re ready to be inspired and energised every day, we’d love to hear from you. TAKE THE NEXT STEP IN YOUR CAREER, NOW. Responsibilities:

• Handle work allocated to you by your Team Manager in line with agreed authority levels, claims handling guidelines and procedures.
• Maintain Claims Support workflow to a high standard, ensuring all actions are documented correctly and promptly, and Claims systems are kept accurate and up to date.
• Manage wide range of payment types within permitted authority limits, based on Claims requirements. Calculating income and banking funds accurately to reconcile financial records within agreed timelines.
• Action subrogation activity to ensure rapid recovery of outlay and early settlement of customer claims.
• Triaging of claims to route specific activities to specialized handlers/teams.
• Processing incoming and outgoing post/documentation to ensure it is directed to the relevant recipient.
• Confidently work with a variety of software packages including Microsoft Office and a range of 3rd party portals/platforms e.g.Audatex, Verfify and document management tools.
• Take personal ownership, follow through on promises and keep the customer (internal/external) informed until issues are resolved. Do all that you can to move that claim toward settlement and have in mind ‘what do I need to do to speed up claims settlement and reduce failure demand?’
• Respond to feedback given to you, from regular quality audits, to grow your own capability and that of your team.
• Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.

Knowledge, Experience and Qualifications:

• Knowledge of motor Claims – desirable
• Ability to react quickly to changing Claims processes
• Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
• Proactively react to incoming workflows
• Accurate data entry skills with great attention to detail
• Ability to multitask between numerous systems and portals
• Good level of both verbal and numerical reasoning, solves problems by developing and applying solutions
• Understanding of the principles of negligence and how this applies to motor accident liability

Our Community

Benefits

• Bonus scheme
• Hybrid working- flexibility
• Wagestream – flexible pay
• Full training programme
• Competitive holiday allowance plus bank holidays
• Buy/sell up to 5 days holiday
• Money towards driving lessons (Safe driving scheme offers access online learning and driving lessons for colleagues and their spouses & dependents)
• Life assurance
• Many other lifestyle discounts
• Healthcare cash plan offers money back on everyday health-related expenses
• Employee Assistance programme
• Flu Jab Voucher is offered during the flu season to protect against the unpredictable flu virus
• Virtual GP online service with appointments available 365 days of the year
• Pension Advisory Service non-advised surgeries to support in the planning of retirement
• Enhanced Family friendly policy
• Season ticket loan
• Cycle scheme - choose a bike, hire it for an agreed time then snap it up for a fraction of the cost

It is our community’s unwritten rule to be as flexible as we can be. We understand life happens and on occasion we all need a bit of give and take in our day; we don’t want you missing your child’s school play, the new fridge being delivered and we know the boiler engineer comes at some point between 8 and 6! We believe our colleagues should have choice, flexibility and balance in their home and work life. We care about our colleagues and their well-being and we have been nationally recognised for this. Apart from the competitive salary, we also have fantastic benefits. Focusing on colleague’s health, wealth and lifestyle. We like to think our benefits package is one of the best around! Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).