Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
What we're looking for...
As an award-winning specialist insurance company, focused on travel, we're looking for experienced and passionate Customer Service Advisor, dedicated to delivering exceptional service and a future potential career in financial services.
As a Customer Service Advisor, you will be responsible for providing excellent customer service to our customers through various channels, including phone, email, and chat. You will act as the first point of contact for our customers, answering their questions, addressing their concerns, and providing solutions to their problems.
Our exceptional FIVE STAR Trustpilot rating is underpinned by our commitment to delivering an excellent customer experience. Prompt, professional handling of our inbound calls is key to this role and supports 97% of our customers rating us as Great or Excellent.
What we provide...
We offer a starting salary of £24,000 to £28,000 dependent on your experience. You'll also be able to participate in our company bonus scheme.
As the 9th best Insurance Company in the UK, rated by "Best Companies", AllClear invests in the development of its people and provides opportunities for growth and career development. Our employees can expect to have their successes celebrated and build a lasting career with us!
Benefits
- 32 days holiday (inc. bank holidays)
- Holiday Buy Scheme
- Health Cash Plan – providing all your day-to-day medical costs paid for e.g. optical, dental, prescriptions and access to an online GP service
- Perkbox – online discounts portal, saving you money on everyday spend such as: cinema trips, eating out, and all your retail shopping
- Tech Scheme – we’ll support with you the cost of purchasing the latest tech to help at home
- Cycle to Work Scheme – supporting the cost of purchasing a new bike
- Life Assurance – 4 times annual salary protection
- Employee Assistance Programme including paid for counselling sessions supporting employee wellness
Job Types: Full-time, Part-time, Permanent
Part-time hours: 21-37.5 per week
Salary: £24,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Day shift
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Romford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work from the office for the first 6 months?
- This role is subject to mandatory training for around 4 weeks during the hours of 9am and 5.30pm, are you able to commit to the training schedule? After the training you will revert to a flexible shift pattern.
Work Location: In person
Expected start date: 15/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Carriers
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across AllClear Travel Insurance's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Carriers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £28,000 bracket, including retirement vesting and health parity.
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