Head of Operations

Are you interested in Claims and looking for a new role in a growing team? Fantastic, we have something that might pique your interest! An exciting opportunity has arisen to lead our Milton Keynes Claims handling team and we’re looking for a Head of Operations to join the team. Claims is at the heart of the Allianz strategy and this role will ensure our claims handlers are supported to deliver a superior service to our customers whilst delivering our commercial strategy.
Flexible Working: Here at Allianz we believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity and you to thrive. Helping you achieve a good work life balance is important to us. Lots of our colleagues work flexibly including part time hours and/or job shares and we are happy to discuss these opportunities with you. This role will predominately be based in our Milton Keynes office.
About Us: In the UK, Allianz Insurance employs over 8,000 people up and down the country. The company’s Head Office is situated in Guildford, Surrey, plus we have additional support services with over 1,000 people based in Trivandrum, India. We offer commercial insurance with a full range of products for sole traders, right up to large commercial organisations. We also provide a range of personal insurances including, home and motor, musical, legal expenses insurance and cover for pets and horses . We're a global company, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.
Role Overview:

• Collaborate across the business to formulate operational strategy and lead the operational delivery optimising customer satisfaction, profitability and productivity
• Delivery of market leading customer service through a large operation, balancing business goals whilst maintaining high levels of engagement
• Ensure delivery and engagement with the Claims and Allianz strategy across all teams
• Be part of the Claims Customer Delivery leadership team and will lead and inspire the wider team acting as a role model.

Key Responsibilities:

• Builds, develops, implements and maintains delivery of the Claims and Allianz strategic roadmap, focusing on customer, employee engagement, technology and IT strategy
• Ensures the voice of the customer is at the forefront of everything we do
• Leads and coaches managers and employees to align with the customer service strategy, increasing employee satisfaction and maximising staff retention
• Influences and collaborates with senior stakeholders in relevant trading and claims areas to ensure commercial targets are achieved
• Engages with the trading areas and the market management team to produce a clear customer proposition with a clear responsibility to bring the proposition to life
• Advocates and drives continuous improvement to quality and compliance.

Skills and Experience:

• Proven leadership capabilities
• Highly developed in commercial and financial skills; proven ability to forecast budgets accurately and manage costs effectively
• Strong decision-making and influencing skills
• Forward thinking with a customer focused mind-set
• Ability to empower, enable, motivate and develop people to create a high performing team
• Technical knowledge of regulation, associated legislations and other relevant standards with the ability to continue to research and develop.

Our Benefits: Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – including: retail discounts and discounted insurance cover - so you can pick a package that’s perfect for you. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• 30 Days holiday plus bank holidays
• Competitive Annual Salary
• Car Allowance
• Enhanced maternity and paternity leave
• Flexible buy/sell holiday options
• Annual company & performance-based bonus
• Generous pension contributions and Life Cover up to 4 x salary
• Flexible working arrangements available
• Professional mental health support for all employees
• Health and Wellbeing
• We can offer fulltime and part time hours
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Access to Learning and Development opportunities such as LinkedIn Learning and our mentoring scheme.

Growing your career with Allianz We'll provide you with the tools to adapt and change with us, so you can grow your career, while building the skills needed for whatever the future brings.
Inclusion & Diversity We believe that having a strong focus on Inclusion and Diversity enables us to better understand the customers we serve and the people across our teams. We recognise that people work in different ways and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their best self to work and feel a sense of belonging. It’s really important to us that we create a diverse workforce and we welcome and encourage applications from everyone. We’re committed to providing reasonable adjustments and support to all applicants with a disability and we interview every applicant who meets the minimum criteria for the job. Please contact us at hr-recruitment@allianz.co.uk to let us know if you have a disability and to discuss how we can support you throughout the application process.
Join us - Let’s Care For Tomorrow.
Job Level: Management Location: Milton Keynes, ENG, GB, MK9 2LA Available until: 24/02/2023 Area of Expertise: Customer Services & Claims Unit: Allianz UK Employing Entity: Allianz Management Services Ltd Job Type: Full-Time Remote Job: Not applicable Employment Type: Permanent ID: 21656