Customer Service Representative

We are the largest bridal manufacturer in the UK – a family-run business producing jewellery in-house for over 40 years with an extensive company portfolio, our specialty being wedding and engagement rings. We have built a reputation for reliability, craftsmanship, and innovation of which we are proud.

We are recruiting for a Customer Service Representative to join the existing sales team who are integral to the smooth running of our business. As a Customer Service Representative, you will be supporting the Sales Managers and contributing to the efficiency of the department. You will provide excellent administrative support including managing, processing orders, and ensuring clear communication with our customers. With a proactive attitude, you will excel in handling customer enquiries with great attention to detail.

Responsibilities:

The role will include but is not limited to;

Efficient query management by email and telephone

Generating quotations from customer requests

Champion of order processing from receipt to delivery

Provide admin support to the Sales Managers

Daily dispatching of orders via our dedicated courier service

Invoicing of orders

Checking and processing internal paperwork.

Liaising with various departments to obtain required information

General office admin duties

An ideal applicant will have the relevant industry experience and be organised with a determination to ensure our customers have a true-to-brand experience.

This is an office-based role and you must be able to commute daily to E8. Our office hours are 8 am - 5 pm.

Requirements:

Proficient in Microsoft Office

Excellent attention to detail

Excellent customer service skills

Team player with a “Can do” attitude

Accurate and proven numerical skills

Ability to work to tight deadlines

Previous industry experience is preferred.

Job Types: Full-time, Permanent

Salary: £24,000.00-£28,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (preferred)

Work Location: One location

Reference ID: AlliedCSR