Student Support Advisor

About ARU: We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive, and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical, and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.
About the role: Our new ARU Peterborough site is open to students, and we are looking to recruit 3 Student Support Advisers one permanent position and two fixed term available, one for 12 months and one for 10 months. This is a student-facing role and the postholder's will be required to work up to 100% of their hours on campus. As a member of the team, you will provide help, advice, and guidance to students across a broad range of library and student support topics via multiple channels and function as a triage point for other university services.
The role also includes advising customers on the use of library resources, study spaces, IT equipment and software as well as contributing to a range of administrative tasks which are key to library and student support services. You will have excellent customer service skills, including being calm under pressure, be IT literate (with a sound knowledge of Microsoft office) and demonstrate attention to detail.
With two A Levels or a vocational qualification at level 3 or equivalent, you will have significant experience of working in a customer service environment, working successfully as part of a team and experience of administrative work using complex information systems. Experience of working in an office or library environment in higher or further education is desirable.
This role we are recruiting to is a full-time fixed term post until January 2024. Evening work (potentially until 8pm Monday - Friday) will also be required on a rota basis so there may be some flexibility with hours worked.
Informal enquiries can be made to Paul Berry, Student and Library Services campus manager: paul.berry@aru.ac.uk. Closing date Sunday 19th February
Find out more about working with us.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package.
Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.
We value diversity at ARU and welcome applications from all sections of the community.
Committed to being inclusive and open to discuss flexible working.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
Guidance Notes: For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
Job Category Administrative Vacancy Type Permanent/Fixed Term Fixed Term Duration 12 months Employment Type Full time or fractional Salary From £23,715 Salary To £27,131 Location Peterborough Ref No 2092 Closing Date 19/02/2023