Front of House Supervisor
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Position Overview & Specifications
Job Title: Front of House Supervisor
Company: Ardrhu House
Location: Onich
Job Description: We are seeking a motivated and customer-focused Front of House Supervisor to join our team at the Seven Room Boutique guest house with rooms and a spa. The successful candidate will be responsible for providing exceptional customer service, overseeing front-of-house operations, and handling occasional duty manager duties.
Key Responsibilities:
- Provide outstanding customer service, responding to guest inquiries and requests in a prompt and professional manner.
- Handle front-of-house operations, including managing the guest check-in and check-out process, managing guest keys, and handling guest complaints and concerns.
- Occasional duty manager duties such as stock control, handling payments and reporting maintenance issues.
- Ensure that the front-of-house area is well-maintained, organised, and adequately equipped with all necessary supplies.
- Communicate effectively with the management team and other staff to ensure a seamless and efficient operation.
Qualifications:
- Strong customer service skills, with the ability to handle difficult situations in a professional and courteous manner.
- Ability to work a mix of shifts, from 8AM to 11PM, with the flexibility to cover other shifts as needed.
- The ability to drive is advisable but not required.
- Strong organisational and communication skills.
- Physical ability to stand for long periods of time and carry out moving and handling.
We offer a competitive salary of £25,000, as well as a range of benefits, including employee assistance programs, quarterly bonuses, birthday bonuses, staff discounts, and complimentary spa treatments. If you are passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Relocation assistance
- Store discount
- Wellness programme
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
- Tips
- Yearly bonus
Shift availability:
- Day shift (required)
- Night shift (required)
Work Location: In person
Reference ID: Front of house supervisor
Expected start date: 01/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Front of House Supervisor roles across Ardrhu House Fort William's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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