Customer Service / Personal Banker
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Position Overview & Specifications
Hiring for One of the Leading Indian Bank
SHould have minimum 6-8 months experience in UK
Salary Range 20-22k Annually
JOB ROLE
MAIN RESPONSIBILITY
To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients’ relationships.
JOB RESPONSIBILITY
● Identifies and pursues sales opportunities through client referrals, Bank’s internal networks, corporate relationships, and personal network.
● Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes Bank’s UK as the preferred provider of banking services.
● Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client’s behalf.
● Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building.
● Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall.
● To support the branch’s business development initiatives by promoting and attending business development and sales events.
● To process ‘new account’ applications including NRI, postal service and other miscellaneous service requests.
● Preparation of DCS for service requests.
● To handle all postal service requests.
● To prepare AML Risk Matrix and checklists for account opening.
● Responsible for logging and maintenance of the postal register
CANDIDATES SHOULD BE AVAILABLE IN UK
Student Visa/ Post Study Work Visa - Would NOT be considered for this Role
Job Types: Full-time, Permanent
Salary: £20,000.00-£22,000.00 per year
Schedule:
- Day shift
Application question(s):
- Are you currently based in UK?
- Which Visa do you hold?
Experience:
- Banking/ Customer Service: 3 years (preferred)
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service / Personal Banker roles across Augur Middle East's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £22,000 bracket, including retirement vesting and health parity.
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