Direct Sales Associate

Direct Sales Associate – Salary starting at £27,000
Do you love helping customers and enjoy a challenge? Do you pride yourself on your communication skills? Are you passionate about customer service and believe that the key to success is in the way we treat people? Can you work well in a busy environment, but still deliver on service? If so, a fantastic opportunity has come up within the Customer Management Team to join our Private Medical Insurance, Customer Retention and Service Team. A bit about the job:
You will be responsible for delivering an outstanding service to existing customers, you will take ownership of cases, maximising full potential and ensuring that each customer’s individual needs are met. You will join the team and help us to offer a phenomenal service to our customers through effective listening and questioning to identify customers’ needs and making recommendations. You will hold the required knowledge and confidence to successfully overcome customer’s objections or concerns to reach the desired outcome. Aviva uses “smart-working”, and the person in this role will be based at our Sheffield office. Skills and experience we’re looking for:

• Excellent communication skills (influencing, rapport building, negotiation, and empathy; both verbal and written which enable the individual to present a credible professional image.
• Excellent time management and prioritisation skills.
• Proven sales & decision-making skills.
• Negotiation / influencing skills and a tenacity to pursue cases in difficult, challenging circumstances.
• Able to work on own initiative.

What you’ll get for this role:

• Salary starting at £27,000 (depending on location, skills, experience, and qualifications)
• Aviva will contribute up to 14% to your personal pension (dependent on your contribution)
• Eligibility for annual on target 8% performance bonus
• Family friendly parental and carer’s leave
• 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• 21 volunteering hours per year

Aviva is for everyone: We are inclusive – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Abigail Aitken an email to abigail.aitken@aviva.com