Customer Service Claims Handler

At AXA Partners, we have an exciting full time, permanent opportunity for a Customer Service Claims Handler to join our hard-working Dedicated Services Team. As we strive to give our employee’s work/life balance, this role involves a mixture of home and office working with your base office located in Redhill.

As a Customer Service and Claims Handler, you will report to our Dedicated Services Manager. On a daily basis you will be part of the team reviewing car hire and excess claims as well as inbound calls relating to the sale of our motor breakdown policies. On a daily basis you will be assigned different tasks within the team.

We're looking for an enthusiastic, hard working team player who has great customer service skills both on the phone and with written communications. You'll receive an extra £500 for any additional languages you may speak as we handle claims for customers all over the world.

Working Hours & Shift Pattern: Our core working hours are full time, Monday – Friday 9am to 5pm excluding bank holidays.

We always put the Customer First in everything we do so we want someone who strives to go the extra mile for them. You’ll deliver excellent customer service by ensuring all claims are properly processed, documented and dealt with in a timely, professional manner via telephone and email.

In the course of your duties, you must adhere to all internal policies and procedures, focusing on the needs of the customer and ensuring fair treatment at all times. Finally, we see ourselves as one big team, One AXA and you’ll be responsible for working as an effective team player. You will have strong communication skills both verbal and written, whilst being excellent at building solid working relationships based on Integrity and trust.

Your Profile

• English written and spoken language skills.
• Additional Language written and spoken skills welcomed (European).
• Ability to prioritise, work under pressure and to strict internal deadlines.
• Keen to learn new skills, willing to be flexible and adapt as processes and the Company change.
• Strong organisational and time management skills with the ability to manage competing demands.
• Ability to work as part of a team but also independently, taking responsibility for your own workload.
• Willing to take on new tasks at short notice.
• Working knowledge of Word and Excel.

About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.
What We Offer

One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary
• Group Personal Pension Plan
• Annual company & performance-based bonus
• Life Assurance 4x salary
• Private Health Cover
• 22 days holiday plus Bank Holidays
• AXA employee discounts

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to preemployment checks. We’re committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you’d like to discuss this role further or would like to engage with our Accessibility Concierge, please send an email to megan.angiolini@axa-assistance.co.uk.

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