SME

Job Description

• No of positions: 1
• Mode of employment: TP
• Rates: £400-£450/day with margin
• Location: London
• Few things to consider:
  • We need candidates who have shorter notice period or can start early
  • We are offering hybrid working model (3 days onsite and 2 days WFH)
  
  

Basic Skills

• 8 + years' experience as a Microsoft SME or 5+ years' industry experience as a Collaboration SME

• Bachelor’s degree in Computer Science or related discipline

• Excellent written, verbal and communication skills. Ability to be creative, thoughtful, and critical

• Ability to lead technical projects and platform integration with customers, platforms and partners, including external integration architectural discussions and implementations to ensure solutions are designed for successful deployment.

• Experience working with Solution ISVs/GSI Partners, building POCs and solutions, and managing Enterprise customer technical projects in collaboration with engineering teams to develop the right scenarios and features to address Enterprise needs.

• Self-starter who takes ownership of opportunities, manages multiple simultaneous projects, and deals well with ambiguity and change.

• Have the ability and passion to maintain technical excellence with emerging technologies

• Excellent documentation/Analytical skills to provide high level technical support generation/ recommendations for multiple infrastructure transformation

• Experienced in working with large geographically dispersed teams

• Working knowledge of Office 365 and Microsoft Collaboration suites and experiences in managing Collaboration technologies.

• ITIL operational awareness and understanding

• Relevant Microsoft skills and certifications around Office 365, Skype along with Vendor co-ordination skill

Proficient Skills

• Experience in design and implementation of Modern Workplace or Modern Management solutions as well as client security and cloud technologies.
  

• Technical knowledge of Enterprise Social Collaborations tools and Security Suite,
  

• Management with Enterprise Social collaboration tools & Configuration Manager or Microsoft Endpoint Manager, advanced troubleshooting and performance analysis skills

• Design of modern workplace architectures that are aligned to regulatory and governance models.

• Proven experience in successful adoption planning and implementation of Enterprise Social collaboration tools like Yammer, Jive & workspace at Facebook

• An understanding of the broader Cloud technology stack and how it complements the modern workplace components.

• Work with the customer & wider account team resources to orchestrate a roadmap for implementation.

• Work collaboratively with Globally dispersed teams to determine the best engagement/course of action for a given opportunity to maximize customer benefit and accelerate deals success. These include strategy briefings, architecture design sessions, building of rapid prototypes & workshops and to showcase cross solution, digital vision.

• End-to-end Enterprise social collaboration Support technical product SME

• Hands-on troubleshooting of technical issues escalated from tier 1 and 2 support in real time, including account provisioning, integration, product bug, etc.

• Build relationships with external customers and cross functional team to identify key challenges proactively, implement scalable technical solutions

• Develop and document best practices, tool and tips, enhancing Tier 2 & 3 troubleshooting processes

• Providing L3 system administration support on Enterprise Social Network tool Yammer & workplace at Facebook.

• Should be proficient in solving any client-side/Server side issue on workplace at Facebook Enterprise Social tool

• Troubleshoot and working with advance Features of Workplace at Facebook like SSO, Reporting, Mobile Apps, etc.

• Deep insight of workplace at Facebook Enterprise Social tool.

• Troubleshoot and assist users with in-scope of support and Features.

• Workplace at Facebook Integration with other platforms like MS Office, SP, Confluence or any other enterprise social collaboration tools etc.

• Monitoring and maintaining Tool stability

• Good to Have experience on other Social Collab tools like jive, Confluence, Yammer, IBM connections, SharePoint.

• Executing system health checks and capacity planning

• Manages and administers workplace at Facebook Tool, and user security administration.

• Performs root cause analysis for outages and issues.

• Coordinates problem management with vendors.

About Company We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs. Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.