Online Business Manager

*Application instructions are set out very clearly below. Please follow these. We can not consider any applicant who does not submit their application to us by email as per the instructions below.*

At Being Luminary, we support organisations to develop luminary diversity, equity and inclusion practices for the 21st century.

Our work is underpinned by our values of beauty, excellence and wisdom, so whatever your role, you can expect to be supported and challenged to meet our core values of beauty, wisdom and excellence.

Working as part of the Being Luminary team means working with a passionate CEO, some incredible freelancers and leaving a legacy of supporting luminary organisations and leaders. Our people know we have the chance to make real change by doing this work with intention and attention to detail.

We are currently recruiting for a highly skilled and experienced online business manager who is detail-oriented, organised, and swan-like when juggling many moving parts.

The ideal candidate will have a track record of outstanding management of day-to-day operations, including project management, people management, and managing the metrics.

The nature of our work means this person will be a motivated leader who thrives on creating and sustaining a climate of inclusion, trust, and excellence. Ultimately, the business manager will be responsible for maintaining successful daily business practices and ushering in a new era of growth.

Objectives of this role

• Strategise, implement and oversee processes for increased productivity and growth
• Design daily operational programs that achieve organisational objectives
• Manage employee activities, providing suitable resources
• Establish and grow relationships with relevant partners
• Maintain a plan for forecasting, targeting, and attaining sales

Duties and Responsibilities

• Managing the project plan and execution of launching our Virtual Summits, including overseeing the creation of opt-in pages, sales pages, and emails, the social media marketing campaign, and liaising with speakers and attendees.
• Creating organic traffic campaigns to ensure the Virtual Summit maximises its reach
• Ensuring all Virtual Summit marketing assets are aligned and consistent with our brand standards — you understand that what sets us apart isn’t just our marketing strategy but the quality of our copy, design, and user experience
• Managing the project plan and execution for launching our new website, including overseeing the design, development, and continued optimisation of website pages
• Overseeing the recruitment of associate coaches to deliver The Being Luminary Programme. In other words, finding, screening, shortlisting and developing an effective interview process for applicants.
• Managing and onboarding newcomers to the company
• Setting up new staff within our financial system and ensuring they invoice accurately and are paid in a timely fashion
• Developing an effective, inclusive, outstanding induction and CPLD programme
• Oversee the work of contractors, including our podcast producer, graphic designers, accounting contractors and so forth.
• Managing succession planning of staff and developing staffing models as the company grows
• Assisting with the performance management and review process
• Owning and managing customer relationships from the point of sale through successful implementation.
• Developing measurements to help understand the impact of successful implementation, ensuring that each piece of the journey meets customer expectations.
• Responding to customer emails, chats, and calls regarding implementation.
• Completing video and phone calls to ensure customers are supported during onboarding.
• Processing payments, updating financial records, and managing invoices.
• Providing data analytics of sales, marketing strategies, and programmes to the CEO and using these to create and maintain a rolling three-month plan for forecasting, targeting, and attaining sales
• Participating in the development of competitor analyses and pricing strategy
• Becoming a Being Luminary expert and discussing or educating on any nuance of the product internally and externally.

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in business, management, or 2+ years experience in the world of digital marketing, launches, and project management
• 2 + years of experience with CRM tools (preferably Dubsado), list-building campaigns, and managing email lists
• Up-to-date knowledge of relevant online business, coaching and or DEI industry trends
• Proven experience and success in developing business strategy
• Strong ability to manage financial and budgetary processes
• Excellent leadership skills, with a focus on employee coaching and development
• A love of numbers and data and the ability to translate those metrics into tangible, analytic actions we can take to improve our results
• The ability to juggle multiple projects simultaneously — you get things done and meet deadlines
• Detail-oriented and maintain high standards when it comes to quality
• Creative problem-solving skills and the ability to think ahead
• Professional, coachable, and happy doing high-level projects as well as mundane tasks (there will be a mix of both!)
• Outstanding communication skills (both written and verbal) — you have a knack for offering constructive feedback, effective delegation and ensuring everyone is on the same page

Ability to create strong relationships with vendors, contractors, customers, and key people from other organisations

Application Instructions (Please follow the instructions below, we can not consider CVs sent on their own in application)

If you’d like to be considered for this role, please submit the following via email to info@angelabrowne.co.uk:

• Cover letter and PDF of your resume
• Myers-Briggs Personality Type
• StrengthsFinder Top–5 Strengths Report (optional)
• Answer the following questions:

1) Tell us of a time you've had to pivot your strategy during a project or launch or a time you were not meeting a revenue goal. How did you manage the moving pieces, and what was the end result?

2) Tell us of a time you had to create a project (and/or launch) from scratch. How did you organise it? How did you communicate it to your team? What was difficult? What was easy?

3) How did you learn about this opportunity?

Job Types: Part-time, Contract
Contract length: 6 months
Part-time hours: 15-20 per week

Salary: From £40,000.00 per year

Benefits:

• Work from home

Application question(s):

• Have you followed the application instructions detailed at the bottom of the job description?

Work Location: Remote

Application deadline: 28/04/2023
Expected start date: 15/05/2023