Contact Centre Agent (Part-Time)
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
The working hour pattern for this role is Monday, Thursday, Friday 9am-3pm.
Are you great with people and enjoy delivering outstanding customer service? If yes, the Employee Support Centre is the place for you. The role will involve resolving any queries relating to their flexible benefits package via phone or email.
Within the team they provide excellent customer service to a wide range of clients on a day to day basis. You will need to be a real people person with a positive attitude to be part of a great team.
Previous experience working in a customer service environment would be ideal but your passion to deliver outstanding customer service is what we want.
Key Responsibilities
- You will be answering inbound calls and responding to emails from multiple clients
- Become a hub of knowledge on employee benefits and how they work
- Working as a team to meet SLA’s
- Working individually to meet personal productivity targets/goals
- Providing excellent customer service to clients and their employees
Key Musts
- Happy to work in a fast-paced environment
- Excellent team player
- Fast learner
- Competent computer skills
- Excellent communication skills, both written and verbal
- Experience in customer service
In return, we will give you some great benefits!
- 25 days holiday, plus the bank holidays
- Your Birthday day off!
- Wellness days
- Healthcare Cash Plan
- Life assurance
- Pension matching up to 3%
- Income protection
- Employee assistance programme
- Virtual GP Access
- Access to our award winning flexible benefits platform!
While this role will be worked predominantly on a remote or hybrid basis, we are looking for someone who is able to attend the Southampton office on a monthly basis.
So, if you fancy joining a workplace which strives to make a difference, moves at lightning speed and is a little bit unique, we'd love to hear from you.
Job Types: Part-time, Permanent
Part-time hours: 16.5 per week
Salary: £21,255.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Life insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- No weekends
Application question(s):
- Are you able to attend the Southampton office on a monthly basis for team/training days?
Work Location: Hybrid remote in Southampton
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Software Development
Based on transatlantic hiring benchmarks for Contact Centre Agent (Part-Time) roles across Benefex's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Software Development.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,255 - £21,255 bracket, including retirement vesting and health parity.
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