Front of House Manager

The Big Fang Collective are now recruiting for a Sicker Than Yo Average Front of House Manager in our venue…but the question is…do you have what it takes?

Who are The Big Fang Collective?

The Collective includes our multi-site venues, Golf Fang & Birdies Bar, promising you plenty of fun, positivity and teamwork, because teamwork makes the dream work right?

We are looking for super creative and organised individuals to bring lots of energy to the table to make our guests feel right at home. If you bring the hard work and good vibes, we will give you the opportunities to push our brands forward whilst taking your skills and experience to the next level!

Born in the creative hub of Liverpool and expanded into Newcastle, Birmingham, Glasgow, Sheffield and Cardiff, our mission is to change the way UK enjoys itself by creating new experiential ways for our guests to have the most fun, social experiences that will blow people’s minds when they visit one of our venues.

Working in such visually immersive spaces means we are a family of individuals showcasing our creative skills and we are excited for you to become part of our concept combining crazy golf, theatre, cocktails, DJs and the most magnificent street art you’ve ever laid eyes on.

Let’s get to the details shall we?

As an amazing Front of House Manager, it is your role to be an efficient and effective member of the management team, supporting the General Manager with recruiting, training, and developing a strong team of staff across Golf Fang, ensuring compliance with licencing, hygiene and health and safety. You will need to be the bearer of standards, creativity, and quality across brands and is responsible for the continuous developments of the standards in the venue using such methods as training, people management, reviewing of products and ensuring the general upkeep of maintenance and cleanliness. You must be fully versed as a Duty Manager and confident in venue management and cash handling.

Have you got what it takes?

We are looking for individuals with exuberant personalities that can help us to deliver outstanding experiences for our customers, with a passion to provide THE BEST experiences for our guests. Full training on brand values, products and service standards will be provided to any individual successful in this process.

Essential criteria

• Experience in managing a front of house service.
• Knowledge of sales processes and team motivation.
• At least 6 months managers experience in leading a front of house role.

Desired criteria

• Experience in a multi-site unit, managing multiple locations.
• Food safety and hygiene qualifications.
• England & Wales Personal License.

Showcasing your fantastic customer service skills will be the top priority and your role will include:

• Working in collaboration with other Duty Managers on delivering the business targets.
• Working with the Senior Bartender on unique and innovative cocktail menu development, budgeting, and training to give the venue unique twists.
• Accountable for effective recruitment, planning and selection events for your venue, ensuring a high-quality onboarding, induction, and ongoing development experience.
• The timely completion of end of probation reviews and ongoing development reviews for the people assigned to you and the senior roles in your venue.
• Accurate upkeep and development of the section files and weekly jobs, rotas and cleanliness of the venue, escalating issues to the General Manager when required.

Our Sicker Than Yo Average Offer:

• Opportunity to work at an iconic venue delivering fun everyday.
• Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends.
• Stakeholder pension scheme.
• Private Medical and Life Insurance following successful probation.
• 24/7 access to a free, confidential BUPA employee assistance programme.
• Flexible benefits programme including Perks at Work, Gym Discounts and Cycle2Work.
• 28 days per year annual leave including bank holidays.
• Ongoing training and career development.

Want to join our amazing team?

If you want to work in a fun, vibrant and growing business, we have competitive rates of pay and excellent opportunities to progress.

You can apply for this role through Indeed, so please attach your CV, complete the assessments and add a brief covering letter explaining why you think you would be an amazing addition to the team.

We can’t wait to hear from you!

Job Types: Full-time, Permanent

Salary: £28,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 3 years (required)

Work Location: In person