Call Centre Agent (MONDAY TO FRIDAY -- NO WEEKENDS) - 12140
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Position Overview & Specifications
Are you looking for an exciting new opportunity?
Are you up for a new challenge to sharpen or develop new skills?
Are you passionate in helping others?
If this sounds like you - we are looking to add to our Supportive and Growing family at Bill Gosling Outsourcing
Full Time Opportunities
£10.75 per hour ( £20,9620.50 to £22,360 per annum based on 37.5 to 40 hours/week)
Shifts: Monday to Friday - 8am to 5pm or 8:30am to 5:30pm
Onsite for orientation and initial training, with the opportunity to Work from Home
Located in Glasgow City Centre (5 min. from Central Station)
Our AMAZING Bill Gosling Outsourcing WORK CULTURE:
- Increasing holiday entitlement (28 to 33 days / year)
- “Birthday” paid time off
- Auto Enrolment Pension programme from day 1 (subject to eligibility)
- Opportunity to gain NVQ (National Vocational Qualification) and/or SVQ (Scottish Vocational Qualification)
- Annual prize giveaways (inclusive of all expense paid trip)
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics
- Well Being committee
- Supportive environment
- Work-Life balance
- Opportunity to win incentives
- Healthy Working Lives – GOLD AWARD recipient
- Ongoing support of local charities – opportunities to get involved in volunteering and fund raising
- Opportunities for career progression - Majority of our Production Leadership team started as an agent
- Employee referral programme - Refer a friend / family and earn extra money
- Casual dress code
- Plus ----- All the coffee/tea you can handle (in office only)
WHAT YOU WILL DO
- Inbound / Outbound communications with customers through telephone / e-mail / chat / SMS / web-site
- Provide 1st class customer service to help our customers resolve their accounts and offer additional support
- Understand the clients products and services to help find the best solutions for the customer
- Update customer files with appropriate information in the multiple databases available, as required
CHECK US OUT FOR YOURSELF:
Instagram: @bgocareers
Facebook: @BillGoslingOutsourcingUK
LinkedIn: @BillGoslingOutsourcing
Website – https://www.billgosling.com/careers
If you want to JOIN OUR AMAZING FAMILY, please click the apply button and one of our lovely Branch Recruiters will reach out to you within the next couple of days.
Job Types: Full-time, Permanent
Salary: From £10.75 per hour
Benefits:
- Company events
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Glasgow
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Call Centre Agent (MONDAY TO FRIDAY -- NO WEEKENDS) - 12140 roles across Bill Gosling Outsourcing's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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