Part-Time Service Telephonist
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Rybrook Shrewsbury is looking for a Part Time Service Telephonist.
Your role
The Service Telephonist role involves guiding customers through the process of servicing their vehicle, starting with the initial booking of their vehicle into the workshop. Delivering high levels of customer service, you will find out their requirements, advise on cost and estimating timescale, and arrange courtesy cars.
The hours are Monday & Friday 8:00 am to 6:00 pm, and Wednesday & Thursday 9:30 am to 2:00 pm.
Your profile
We are looking for someone who is a confident telephonist who is used to dealing with customers over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments - training will be provided
A solid track record as a dealership service advisor, service booking advisor or service receptionist will be advantageous as will experience in using Kerridge, ADP Autoline or CDK Drive. Candidates with previous advisor experience with BMW/MINI brand will be prioritised
Similar searches: BMW, Permanent, Sales / Customer Service, Part-time, Competitive
Retailer
Rybrook ShrewsburyLocation
ShrewsburySalary
competitiveRef
MYS311Starts
12 Apr 2023Closes
31 May 2023Brand
BMWContract Type
PermanentHours
Part-timeBusiness Area
Sales / Customer ServiceCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Transportation Equipment Manufacturing
Based on transatlantic hiring benchmarks for Part-Time Service Telephonist roles across BMW Group Retail's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Transportation Equipment Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,667 - £29,659 bracket, including retirement vesting and health parity.
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