Retail Operations Specialist

Job Profile Summary

Accountable for leading and supporting the consistent execution and delivery of best-in-class retail operations in a region of ~30 stores within our UK company-owned and franchise estate. This role will provide expertise, support, and leadership in all key elements of our retail operation, including safety, customer-focused operational standards and compliance, financial controls and profit.

This role will need to successfully balance the delivery of consistent operational excellence with implementing change and growth, which whilst exciting can often be complex to navigate – this will typically present in single or multiple activities and projects.

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Key Accountabilities

• Successfully balance regional manager business partnering with a strong and unbiassed independence around delivering consistently best-in-class retail operations
• Ensure ways of working are continually optimised to maximise all areas of our operation – this will require ensuring we successfully pivot between checking, coaching, supporting and leading
• Use data and insight to identify opportunities and trends, and to drive positive results and change – this will include effective use of tools, reporting and comms that are tailored to stakeholders appropriately
• Be part of a team that have expertise in supporting the delivery of consistently safe, strong, profitable, and customer-focused operations whilst being able to effectively lead and support change and growth
• Embrace a culture of excellence, but one of openness to listen, learn, evolve, and try new things
• Ensure new or updated processes, projects and activities are communicated, supported and implemented successfully and consistently in stores, and in the field. This will mean working closely with store managers, RMs, profit protection team, the wider ops team and key stakeholders across the business (i.e. assets, convenience and HSSE&C)
• Offer business support and expertise as required, beyond the designated stores you typically lead – this may include taking ownership for specific projects or activities

Job Holder Requirements:

Essential Experience and Job Requirements:

• High-performing individual with a proven track-record of customer-focused delivery and development – ideally this experience would include leading a team
• Previous retail experience is essential, and ideally this would have been in a fast-paced convenience or similar FMCG business
• Proven ability to lead, coach, motivate and inspire others to deliver outstanding performance
• Strong commercial awareness with the ability to interpret financial and key performance indicators / trend into clear actions and comms to deliver performance improvement
• Self-motivated and performance driven with a passion for retailing excellence
• Strong communication skills with experience, and a proven ability, to converse and influence across multiple levels – i.e., regional and central teams to front-line colleagues

Desirable Criteria:

• Knowledge of our industry – i.e., roadside retail
• Experience of leading a retail store team
• Experience in a field support / coaching role

Entity

Customers & Products

Job Family Group

Retail Group

Relocation available

No

Travel required

Yes - up to 75%

Country

United Kingdom

About BP

CUSTOMER AND PRODUCTS

We’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms.

C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and ‎convenience, marketing and our next-generation businesses, making it a highly integrated and ‎interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.

Want to join the team? This means:

• being customer-centric, agile and responsive to changing customer needs and dynamic markets
• focusing on growth and development of customer offers
• optimising the chemicals and fuels value chains to maximise integrated value
• contributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner
• creating strategic partnerships that drive long-term value for C&P
• being digitally enabled and empowered by customer insights and data to deliver solutions.

Experience Level

Intermediate

Legal disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic background, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.