Casual Retail Assistant

Job Title: Casual Retail Assistant

Department: Retail

Reporting: Head of Retail

Location: Bees Superstore

Salary: £13.73 per hour

Closing Date: 18 May 2023

Main Accountabilities

General Club Accountabilities

The Role of the Casual Retail Assistant

Being part of the team, you will be responsible for ensuring our customers receive the best possible service each time they visit our store. You will assist in maximising store profitability by exceeding your sales targets and utilising the in-store devices, while contributing to a successful store team.

Inclusion Statement

Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Safeguarding Statement

Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.

Main Accountabilities

Customer Service:

• Greet all customers in a warm, genuine and friendly manner
• Ensure that customers receive the best possible service every time they enter the store
• Understand the process of the Customer Service measuring programme

Sales:

• Drive sales, ensuring that targets are achieved and, where possible, exceeded
• Utilise the in-store devices, offering the customer the whole product range
• Provide alternatives and add on sales at every opportunity
• Assist in the maintenance of standards on the shop floor and for all displays and merchandise
• Keep all stock clean and presentable at all times
• Replenish stock levels when needed, making sure the full-size range is on the shop floor where possible

General Club Accountabilities

• To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations (GDRP and PECR)
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
• To keep confidential any information gained regarding the Club and its personnel
• To maintain a flexible approach to work at all times

Person Specification - Essential Personal Characteristics

• Good communication skills with the ability to engage with customers and colleagues
• Confident and outgoing personality
• Effective selling skills
• Ability to manage own time effectively
• Flexible and willing to take on ad-hoc tasks
• Available to work weekends, evenings, all match days, and events.

Person Specification - Desirable Characteristics

• Previous retail experience would be great but is not essential as full training will be given