Customer Complaints Advisor
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Position Overview & Specifications
Customer Complaints Advisor – Dunstable
Take the next step in your customer service career with Premier Inn at our Contact Centre in Dunstable. Be part of the dream team providing our guests with professional support, ensuring all complaints are resolved quickly and to the highest standard. With regular start dates to suit you, it’s time to use your retail and customer service experience to move up.
PAY RATE: Based on a 37.5 hour week
Tier 1 - £22,500pa (starting salary)
Tier 2 - £25,000pa (on completion of addition training)
CONTRACT TYPE:
Permanent – we don’t do zero hours contracts!
SHIFTS:
Monday-Friday 9-5, get your weekends back!
LOCATION:
Chiswell Court Contact Centre, Houghton Hall Business Park, Porz Avenue, Houghton Regis, LU5 5FT.
Why you’ll love it here:
- Hone your skills: Our professional training programme 2 weeks before you start gets you set up for success
- Get work/life balance: Get the structure you need for life outside of work with regular hours.
- Carry on your development: Enjoy progression across our business with longer term career paths available to you as well as our free apprenticeships
- Enjoy daily Perks: Free car parking on site, canteen with free tea and coffee and subsidised breakfast and lunch and, of course, our exclusive employee discount.
What you’ll do:
Alongside our team of Customer Complaints Advisors in Dunstable you’ll be working together to answer calls and emails. Your calm, engaging and confident manner will help our guests to rest easy knowing they’re in good hands. You will strive to ensure all enquiries and complaints are resolved to the satisfaction of our guests.
At the UK’s No 1 hotel brand, there are no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week
Salary: From £22,500.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Dunstable: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Complaints Advisor roles across Brewers Fayre's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,500 - £22,500 bracket, including retirement vesting and health parity.
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