Customer Service Assistant
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Position Overview & Specifications
Britbet
Sunderland
£11.00 - £12.00
Part time
Temporary
Welcome to Britbet!
We are looking for Customer Service Betting staff to join our Sunderland Greyhounds Track team. No prior experience needed as paid training is provided.
Who are we?
Britbet are a partnership set up by the majority of British racecourses in order to provide betting to racecourse customers and other racing enthusiasts. We sell 'Tote’ branded bets to racecourse customers as a key part of the race day experience. We're currently looking for enthusiastic people to join our organisation at Cheltenham Racecourse and the surrounding area and you could be one of them.
We're looking for:
- Applicants 18+
- Excellent customer service skills - 1 year experience preferred
- Ability to work with cash confidently/good mental arithmetic - 1 year experience preferred
- Confident speaking to the general public
What you'll be doing:
- You will place bets on the when approached by race goes and pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cashing up at the end of each race day
- Chatting with customers about their day, odds, non-runners etc (which is displayed on your screen) - providing a pleasant, friendly experience for all
Why work for us:
- Working in a fun, friendly and supportive environment
- Competitive hourly pay and holiday pay
- Get travel pay to work at other racecourse for work
- Work at some of the most prestigious racing events in the country
- Casual work - do as little or as much as you like!
- Free on-site parking
- Keep all Tips earned
Salary: £11-£12.00 per hour (plus 13.3% holiday pay)
We hope to hear from you soon!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Britbet's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £12 bracket, including retirement vesting and health parity.
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