Team Manager - Booking & Information Centre
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Position Overview & Specifications
Do you have a talent for leading, motivating and developing people?
We are looking for a Team Manager to join our Booking & Information Centre.
Home to over 100 colleagues, the Booking & Information Centre (BIC) deal with over 6,000 contacts on a weekly basis via phone and email from clients wanting to access our reproductive healthcare services.
As a Team Manager you will manage a team of designated Appointment Advisors in the delivery of an efficient and effective client-centered service.
You will have the opportunity to work in a growing and fulfilling environment where your efforts will be fundamental in delivering a quality service to our clients.
This is a full time 36 hour per week role based in our Booking & Information Centre, Orion House, 2 Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary is £27,031 - £34,684 depending on experience + time and half for any weekend working.
Main duties of the job
You will be responsible for managing & motivating a designated team of Booking & Information Centre staff to ensure the delivery of a consistent client orientated service to defined service standards to internal & external customers.
You will contribute to the development & maintenance of internal systems, procedures, & methods of operation to achieve improved performance & a better client service.
About You
You will have a talent for managing, motivating, & developing a variety of people. Your friendly, engaging & coaching management style will help our support teams to achieve optimum levels of performance. Adept at solving problems and utilising resources your "can do" attitude will ensure that the Booking & Information Centre continues to deliver an exceptional service to our clients.
You will also bring:
- Great leadership skills, with the ability to set direction and motivate staff.
- Ability to work with multiple teams and work closely within a team of Managers.
- Excellent communication and interpersonal skills.
- Ability to calm stressful situations as well as remaining calm.
- Previous experience working in a administrative capacity with responsibility for the utilisation of resources.
- Self-motivation, a drive to get the best out of people and to achieve results.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Further Information
Location: BPAS Booking & Information Centre, Orion House, 2 Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary: £27,031 - £34,684 depending on experience + time and half for any weekend working.
Hours: 36 hours per week - Full time
Shift Pattern:
Monday 12.00pm 6.00pm Alternate
Tuesday 10.45am 6.00pm
Wednesday 10.00am 6.00pm
Thursday 10.00am 6.00pm
Friday 10.00am 6.00pm
Saturday 08.00am 4.00pm alternate
The Small Print: All applicants must be pro-choice.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Please submit your CV detailing how you meet the requirements of the job
Job Types: Full-time, Permanent
Salary: £27,031.00-£34,684.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
Application question(s):
- Do you support a woman's right to choose abortion?
- This role is based in our Leamington Spa Booking & Information Centre and is not a home working role. Please confirm you are ok with this?
- Do you have Great leadership skills, with the ability to set direction and motivate staff? Please give an example of a time you have used this skill.
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for Team Manager - Booking & Information Centre roles across British Pregnancy Advisory Service's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,031 - £34,684 bracket, including retirement vesting and health parity.
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