Business Support Administrator - Community Education

Business Support Administrator - Community Education Location: UK flexible, with 2 annual team meetings and an all team meeting every September in Manchester, some travel will be required. Contract: Permanent Hours: 35 per week Salary: £20,253 - £21,110 per annum plus flexible allowance of £300 About the role.... The Business Support Administrator will be the central point of contact and provide assistance for all external enquiries regarding Community Education’s workshops and signposting the wider education offer. What we are looking for.... The successful candidate will have strong customer service skills, being able to respond to enquiries from external parties and customers regarding our products. You will also provide high quality and professional customer service by telephone, email, letter and face-to-face. Relaying feedback and complaints to relevant internal stakeholders. Understand the product portfolio and roadmap and keep up to date with changes and provide insight based on customer feedback to the relevant teams. You will be able to work with the Business Development and Partnership Manager to provide support to our partner organisations. Support a schedule for BRM (Beneficiary Relationship Manager) and marketing emails and able to speak confidently about our product portfolio and roadmaps to internal and external audiences. Being able to provide information and reports on KPI’s to the Business Support Manager and Actively engage with the feedback process to share customer feedback and data with other teams. A Team player who actively participates in all team meetings and Supports other team members.

The role could be for you if you have........

• Strong written and oral communication skills.
• Good working knowledge of Microsoft 365 at an intermediate level.
• Understanding of community development and education services.
• Experience of working in a sales, business development or customer service environment,
• Experience of working to and meeting KPIs.
• Familiar with quality assurance systems.
  

This is a UK flexible role, with 2 annual team meetings and an all team meeting every September in Manchester, some travel will be required.
Say hello to the team …
The Community Education team develop learner-centric and evidence-based education products that develop people's skills and confidence to contribute to community resilience, and act in a crisis. This is enabled by both face to face delivery and digital technology.

In the last year, Community Education reached more than 300,000 learners through direct delivery (face to face) of first aid and humanitarian education, plus millions more through teaching resources, media and online learning routes.

Our vision is a world where everyone gets the help they need in a crisis and we want to equip as many people as possible with the knowledge and skills to be able to act effectively in the event of a crisis.

We're passionate about our vision; where everyone gets the help they need in a crisis. That's why we want to equip as many people as possible with the knowledge and skills to be able to act effectively in the event of a crisis.
The closing date for the role is 23.59 hours on Thursday 16th March 2023 with interviews expected week commencing 27th March 2023.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

Should you have any questions on this role please email us at recruitment@redcross.org.uk quoting vacancy ID 7365

A full person specification and job description is available as a download in the "Role Profile / Job Description" link.

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.
We offer a wide range of staff benefits, including:

• 36 days holiday (inclusive of bank holidays) - pro rata for part time staff
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy
  
• Discounts from a range of online and high street retailers

Click here for further details on our staff benefits
A little bit more about us ...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK.

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross, we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse.

We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

The British Red Cross,incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis