UK Advanced Level 3

UK Advanced Level 3 - Information Communication Technology - Support Technician

You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.

This is your chance to make a real difference to the world. Grab it.

Our Digital Support Technicians play a key role in looking after our bespoke communications networks for some of our clients that help keep our country safe. You’ll be helping to manage the support and development of global and highly complex voice and data platforms solutions, following the ITIL service operations model. We can’t tell you too much more about what it is you’ll be doing, as a lot of the work we do is highly sensitive and secure, but – in our opinion at least – it’s really exciting.

Your day-to-day work can range from troubleshooting network faults to completing customer and internal work orders, to system administration, project support and migration support. You’ll also carry out tasks to help install and commission various types of new equipment and technologies within our various bespoke platforms – it’s all in a day’s work for you.

We’ll get you trained in the use of cutting-edge technologies to remotely diagnose and support various types of platforms across a variety of different networks. The variety of technologies that we cover opens the doors to learning and developing your own personal skills portfolio, so you can become an expert in the things you like doing. You’ll learn to prioritise effectively and to solve problems, using your own initiative to get things working in the most logical and efficient manner. It’s key you avoid any network downtime and make sure you always put the customer first.

Our Support Technicians have a really unique role in keeping our country connected. Not only will you be faced with a different set of challenges every day, but you could also be tackling those problems in different ways too.

Once you have completed your apprenticeship, you will become part of a dynamic team of dedicated support engineers supporting one of BT’s biggest customers globally.

This job is available in the Enterprise part of our business.

As a Support Technician, you’ll study for a Level 3 apprenticeship, called Information Communication Technology (ICT).

Your apprenticeship scheme will last 18 months and 20% of your working hours will be dedicated to studying.

Entry Requirements

5 GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are accepted.

Because of the nature of the work we do, this role will require security clearance. Don’t worry, a member of the Early Careers Team will talk you through this.

Location: Chippenham