Call Centre Agent

CALVEY COMMUNICATIONS LIMITED

Who we are:
Calvey Communications is a leading provider of interaction management technology for contact centres, emergency services, and healthcare providers.
Calvey Communications interaction management, workflow and scripting software has been at the heart of critical operations for contact centres and global organisations for over 10 years.

Our technology, personnel and expertise have been tried, tested and proven in the most demanding commercial and emergency call answering environments.

Integrated seamlessly with your existing tech stack, our software streamlines processes and improves frontline productivity.

We have helped organisations across a wide range of sectors including emergency services, BPO, healthcare, financial, utilities and insurance, to work faster, more efficiently and more flexibly.

Our long-standing relationships with clients and partners across UK are testament to our versatility and competence.

This strategic partnership brings our technology to a wider, global audience and will bring positive innovations to the emergency services and public safety markets.

What we are looking for:

• We are looking for a reliable debt collector to be contacted by debtors and claim outstanding debts against their creditors. This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

The role:

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Create trust relationships with debtors when possible to avoid future issues

Skills:

• Strong customer service skills.
• Excellent interpersonal skills.
• Strong verbal and written communication skills.
• Ability to plan and organise own workload.
• Ability to work flexibly and under pressure when dealing with difficult customers.
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence

Job Type: Full-time

Salary: £30,151.00-£35,451.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Loyalty bonus
• Performance bonus
• Yearly bonus

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service (preferred)

Work Location: Remote