Customer Service Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job Title: Customer Service Advisor
Location: Prince Consort Student Village, 230 Goldhawk Road, London, W12 9PL
Salary: £23,478
Hours of Work: 42 Hours (Working on a 4 on, 4 off basis, Between 8am and 8pm)
Why should you join?
As a leading global student accommodation provider, we are home to over 11,000 students in the UK and 43,000 worldwide.
Is this you?
· A naturally curious individual who is happy to interact and engage with residents, colleagues and university partners
· Someone with a positive attitude and a passion for providing an excellent customer experience
· The ability to use your own initiative to resolve queries
· Driven by results to achieve your targets and goals
What you will be doing:
· Providing a friendly and engaging reception service to our residents
· Driving sales and delivering excellent customer service
· Conduct regular student surveys to drive and grow engagement
· Ensure that Health and Safety is at the forefront to maintain resident safety
· Most importantly you will be a team player and support your village team
What you will get in return…
33 days paid holiday
Pension contribution scheme
Life assurance of 4 times your annual salary
Healthcare benefit
Amazing discounts
And so much more!!!
Who we are:
We are passionate about providing employees, residents and everyone who engages with CLV with a great experience. Each of us brings a different perspective to support that passion. It’s our diversity of backgrounds, cultures and viewpoints that helps drive our success and ensures that we live up to our full potential. We honour the individual experiences, cultures and perspectives of everyone on our team.
We value and encourage diversity in opinions and viewpoints and encourage employees to respect and take into consideration the opinions of others, working collaboratively to reach all of our individual and team goals. This in turn helps us to better represent and support our residents and university partners.
Job Types: Full-time, Permanent
Salary: £23,478.00 per year
Benefits:
- Company pension
- Sick pay
- Wellness programme
Schedule:
- 12 hour shift
- Day shift
Work Location: One location
Reference ID: 180123/CSA/PCV
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Real Estate
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Campus Living Villages's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Real Estate.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,478 - £23,478 bracket, including retirement vesting and health parity.
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