Customer Services Administrator
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles.
As a retailer of mobility products, it is our goal to offer the greatest customer service that a company can offer to our customers.
Our Customer Services Department is responsible for communicating with our customers as clearly and effectively as possible, answering their queries and providing excellent customer service to ensure that their needs are continued to be met.
What are my responsibilities?
- Speak directly with customers, both over the telephone and email
- Maintaining and updating customer accounts on our system
- Managing courier claims and replacement orders
- Organising refunds and product return
- Liaising with other departments within the company where necessary
What skills are required?
- Ability to manage workload
- Problem solving skills are vital
- Empathy and understanding when talking to customers
- Strong computer skills
- Ability to multitask
What do CareCo offer you?
- £24,000 basic salary, with the possibility of it increasing to £27,000
- Full-time hours – 5-day working week that includes weekend work and may include bank holiday work
- 30-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
- Employee assistance programme – 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
- Access to CareCo's staff benefits package
- Free breakfast every pay-day and free fresh fruit every Wednesday
- Free on-site parking
- Free yearly flu jabs
- 25% colleague discount
Job Types: Full-time, Permanent
Salary: £24,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Braintree: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
Reference ID: Customer Services Admin - Braintree
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Other Retail Shops
Based on transatlantic hiring benchmarks for Customer Services Administrator roles across CARECO UK LTD's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Other Retail Shops.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £26,000 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying Other Retail Shops openings directly to your inbox.
