Client Service Associate (Aftersales), Old Bond Street
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Cartier - Client Service Associate (Aftersales), Old Bond Street
(permanent, full time)
HOW WILL YOU MAKE AN IMPACT?
- You will be responsible for welcoming each client, offering a personalized interaction
- You will understand the client request and identify appropriate solutions
- You will explain, in client-friendly language, technical explanations of services
- You will regularly liaises with workshop coordinators in order to find solutions to client issues
- You will monitor the Client Service orders and sales accessories linked with service
- You will knows and respects the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, payment collection
- You will ensure thorough client data capturing
- You will identify appropriate service recommendation for each client by advising clients on suggested service and product sales
- You will assist with maintenance of vault, filing, inventory, and general organization of supplies
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- You will have previous relevant experience of client service experience in luxury brand
- Fluent English, second language appreciated. Excellent verbal and written communication skills
- Client-focused, business acumen, strong solution driver
- Team player with a professional appearance & attitude
- Proactive and positive attitude towards colleagues and clients
- Ideally knowledgeable about Watchmaking and Jewellery techniques, with previous experience in sales
- Interpersonal skills, empathy, self-confidence, integrity, emotional control, stress resistance, commitment, discernment
HOW DO WE KEEP YOU SMILING?
You will be surrounded by creations with an exceptional craftsmanship and heritage. You will learn from inspiring colleagues and management.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Line Manager
3rd Stage – Interview with the HR Manager
LEARN MORE ABOUT LIFE AT RICHEMONT AND CARTIER:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg
https://www.youtube.com/cartier
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Beauty & Personal Accessories Stores
Based on transatlantic hiring benchmarks for Client Service Associate (Aftersales), Old Bond Street roles across Cartier's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Beauty & Personal Accessories Stores.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,418 - £35,418 bracket, including retirement vesting and health parity.
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