Customer Service Officer
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a 12 months fixed term, full time (36.25 hours per week) Customer Services Officer based in Workington with a salary of £21,500-23,697 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA.
Our Customer Services Officers are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
Key tasks are varied and include:
- processing day to day and specialist repairs reported by our customers
- liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
- updating important records (including CRM and electronic document management systems).
- advising residents on rent/service charge accounts,
- taking payments
- giving advice on lettings and anti-social behaviour matters.
We are looking for someone who:
- Is self-motivated,
- Is a problem-solver
- Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.
If you are looking to make a real difference to the service we provide to our residents, then please click the apply button on the vacancy listing on our website.
Closing date for applications: Monday 10th April 2023
Interviews to be held: Friday 21st April 2023
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £21,500.00-£23,697.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Life insurance
- On-site parking
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Workington
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Officer roles across Castles and Coasts Housing Association Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,500 - £23,697 bracket, including retirement vesting and health parity.
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