Facilities Supervisor

Posted 17-Apr-2023 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland Key Responsibilities

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  Support the delivery of the site services and resolve any issues that may arise. Site services such as; Post, Reception, Cleaning, Vending, Stationary, Office Services, Waste, Hard Services, in line with SLA’s/KPIs
• Act as the first point of contact for visitors to our clients London head office location providing a professional warm welcome to the venue
• Assist clients and visitors with badges by liaising with the landlord security team and direct/escort them to a meeting room or their event host
• Manage the room bookings and client requests in accordance with set guidelines to ensure first class customer service
• Carry out routine checks of meeting rooms and customer areas to maintain standards and availability of services. Ensuring meeting rooms are presentable for next guests
• Control & Management of site financial budget – ensure deadlines are met and ownership is shown
• Raising of Purchase Orders and Smartsheet’s (client funded works)
• Control & Management of third-party contractors – Completion of H&S paperwork and escorting around site
• Full compliance in accordance with all Health & Safety and Environmental requirements. Completion of required monthly Health & Safety documents within time frame. (Monthly workplace Inspection, Monthly Hazard Reporting and Safety Observations)
• Manage and maintain the compliance tracker for site
• Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI’s are met
• Support and communicate with clients, customer base with your area of responsibility
• Maintain performance standards to ensure Customer expectations are exceeded
• Support all CBRE platforms; SI7, Smartsheet, Vantage, MYHSE, Elogbooks, Harbour
• Develop and maintain successful working relationships with the client, key stakeholders, customers, landlord representatives and, suppliers
• Weekly Utilization to be performed
• Assist and prepare hospitality requests as/when required
• Management of elogbooks – working closely with technical team for reviews / updates
  

Ideal experience

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  Exceptional Customer Service Skills
• 5 years in a similar position in a FM or related services environment
• Good knowledge of SLA's/KPI's
• Good understanding of contracts and negotiations
• Experience in dealing with suppliers/contractors
• PC literate - Microsoft systems
• Competence in oral and written skills
• Ability to work to pressured deadlines
• Having a Flexible approach to ensure time critical projects are appropriately supported
• Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail
• Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service

CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.