Full Time Business Manager - Fragrance & Beauty (Heathrow Terminal 3)

Business Manager JOB PURPOSE In line with the F&B vision and mission, the Business Manager leads an energetic and passionate team of people who are dedicated to creating experiences with our Clients. Through a keen sense of business acumen, the Business Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They are able to think 'outside the four walls' and take into account the entire client journey, including the omni-channel context. KEY RESPONSIBILITIES Leading the team: the Business Manager guides their team towards achieving results and developing individual talents.

• Creates an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
• Partners with line manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
• Support with the recruitment of the team
• Facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the team
• Shares the brand vision and the business challenges, gives meaning and empowerment to the team while holding them accountable

Business developer: the Business Manager embodies an entrepreneurial spirit.

• Play an integral part in building CHANEL’s portfolio of Clients through data capture in line with the brands expectations
• Develops business initiatives in line with the brand vision and strategy
• Defines, tracks and coaches the team to achieve set KPIs
• Manages staff rota’s, including day-to-day operational zoning to ensure floor coverage and optimal Client experience
• Communicates retail and collateral stock needs to all necessary parties
• Has a solid understanding of the business environment
• Provides feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator: the Business Manager creates conditions for a consistent and memorable experience.

• Leads by example on the selling floor by creating tailor-made Client experiences, personalized for each visit and each Client, using the CHANEL experience ritual and building long-lasting relationships
• Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
• Facilitates the resolution of Client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensures team has tools/training to provide a Chanel Client experience
• Provides flexibility to allow the BA to create their own experience
• Ensures visual merchandising guidelines are adhered to throughout the counter and guarantees that their business remains clean, tidy and welcoming at all times

CHANEL ambassador: the Business Manager embodies the values of the brand.

• CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with Clients as well as the team
• Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
• Implements and ensures respect of the uniform and grooming guidelines at all times

SKILL SETS Leadership and Management skills

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
• Relationships-focused: Collaborative, partnering and influencing skills
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
• Performance minded and decisive, strive for continuous improvement

Soft skills

• Posture and communication skills : Verbal and written communication, story telling
• Curious, personal agility, continuous learner
• Self-awareness, self-confidence, and self-control/stress management
• Enthusiasm, energy and motivation
• Trustworthy with integrity/ethics

Please Note - Working within a secure Airport environment requires the need to obtain an airside security ID pass prior to commencing employment. In order to obtain an ID you will be required to complete 5 years of satisfactory referencing alongside a UK/Overseas criminal record check and General Security Awareness Training also known as a GSAT. Our Airport locations operate within hours to meet passenger needs. Candidates will be required to remain flexible with their working hours on a fair rotating shift basis. Involving early starts and evening work, inclusive of bank holidays.