Visitor Welcome Assistant

Come and work for an award winning organisation!

Cheltenham welcomes around 2 million visitors per year. It is a popular destination for shopping, food and drink, events, sightseeing, and green spaces. Events such as Cheltenham Races and Cheltenham Festivals attract thousands of visitors

Marketing Cheltenham is the official Destination Marketing Organisation for Cheltenham. We love sharing what’s on, where to go and what to do, and we’re looking for someone to join our team on a casual basis as a tourist information assistant to help us spread the word even further.

The Cheltenham Pod is a pop-up space in the heart of the town centre. It features a large town centre map and monthly posters that highlight what’s on each month across the town and details of local initiatives and events. We are looking to recruit a small team to be based in the Pod on weekends and during major events in the town to provide tourist information and help visitors find their way around. We are looking for people who are excellent at customer service and capable of thinking on their feet to provide the best information for the public. No two days will be the same.

If you are enthusiastic about supporting and promoting tourism in Cheltenham and the surrounding area, and are able to work flexible hours, we want to hear from you.

About the role…

• To provide a friendly welcome to visitors to the Pod, providing practical information including directions as well as tourist advice
• To offer information on places of interest, travel and facilities in Cheltenham and the surrounding area
• To keep information material in the Pod up to date and well presented

Closing date for the role - Sunday 2nd April at Midnight.

Interview Dates - Monday 17th and Tuesday 18th April

To be successful you will need…

• To have a sound knowledge of local tourist attractions and facilities
• Previous customer service experience
• To be passionate about promoting Cheltenham
• A motivated and customer focused approach to work
• To be able to work flexible hours, including weekends, evenings and Bank Holidays.

Applications

To apply for this position please click on \"apply now\" within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Cheltenham Borough Council. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire and provide references; proof of identity, nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER