Patient and Administrative Support Assistants

SUITE 5 ADMIN SERVICES

POST 1 = 37.5 HOURS PER WEEK - MONDAY-FRIDAY

POST 2 = 34 HOURS PER WEEK - MONDAY-FRIDAY

POST 1 POST 2

Monday = 7:45am till 3:45pm Monday = 8.30am till 4.30pm

Tuesday = 8.30am till 4.30pm Tuesday = 8.30am till 4:30pm

Wednesday = 9am till 5pm Wednesday = 9am till 5pm

Thursday = 9am till 5pm Thursday = 8:30am till 12:30pm

Friday = 8:30am till 4:30pm Friday = 7:45am till 3:45pm

Salary: £20,270 - £21,318 per annum - AfC Band 2

2 permanent vacancies have arisen for Patient and Administration Support Assistants to work as part of the Suite 5 Administration Team.

You will provide full clerical and reception support to the Suite 5 Department and undertake general clerical duties for the Nutrition and Dietetics, Occupational Therapy, Physiotherapy, Podiatry and Speech and Language Therapy Services within Suite 5.

You will possess or be working towards a typing/word processing/IT qualification (or equivalent) and be able to demonstrate knowledge and experience of general office practices. You must also have excellent communication skills, be able to prioritise your workload and work effectively on your own and as part of the admin team.

Experience within an office environment together with experience of dealing with members of the public and general telephone enquiries is essential.

To provide a comprehensive general clerical reception and administrative service to the Therapies and Dietetic Services (Suite 5) Outpatient Department, ensuring a professional front of house service for patients and a comprehensive clerical service to all suite 5 team members is achieved at all times.

To ensure that patient confidentiality is adhered to at all times.

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service.

To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic.

Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures.

To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard.

Track patient medical notes at the request of a member of the Therapy service.

Arrange for patient escorts.

Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met.

Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service.

Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently.

Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post.

Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed.

Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff.

To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these.

You will be expected to work within the team to cover core hours in agreements with locally defined rotas.

To undertake any additional duties deemed relevant to the post.

To act in line with the Trust’s CARE values.

To maintain patient confidentiality at all times.

To actively participate in the staff appraisal process.

To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.

It is the responsibility of every employee to actively help the Trust prevent and control infection by washing their hands effectively, carrying out their duties in a way which minimises infection, attending appropriate training and maintaining up to date knowledge and skills in infection control and prevention as relevant to their post.