Assistant Administrator – Extra Help Unit (Maternity Cover)

> Location: Glasgow office with options for blended working

> Hours per week: 35 hours per week

> Type of contract: Fixed term for 12 months – Maternity Cover

> Job Level and Salary Scale: Level 1, £19,849 - £24,260 per annum + great benefits

> Closing date: Sunday, 14 May 2023, 5pm

> Face – to - face Interviews: week commencing 22 May 2023

PLEASE APPLY FOR THIS ROLE DIRECTLY FROM OUR WEBSITE:

Please make sure you download a Written Statement and Personal Details Form from our website and send all the documents together with your CV directly to the recruitment inbox.

For further details and information on how to apply, please follow the link to our website at:

https://www.cas.org.uk/vacancies/assistant-administrator-%E2%80%93-extra-help-unit-maternity-cover-citizens-advice-scotland

About the job

The Extra Help Unit (EHU) provides support to vulnerable domestic consumers and micro-businesses across Great Britain with their energy complaints. As defined in the CEAR Act 2007, the EHU has statutory duties to deal with cases where the consumer’s energy supply has been disconnected or is at risk of imminent disconnection. The Unit also has statutory powers to support vulnerable consumers. A person may be deemed to be vulnerable due to their personal circumstances, the complexity or urgency of their complaint. The EHU is a referral only service with agreed referral partners including Citizens Advice Consumer Service, Ofgem and Ombudsman Services: Energy.

The administrative team within the EHU provides business critical support by managing all incoming email and letter referrals from key business partners including the Citizens Advice Consumer Service, Advice Direct Scotland, Ombudsman Services, and Ofgem. The admin team are also responsible for adding all new email and written correspondence from consumers and suppliers to the relevant case.

As an Assistant Administrator, you will provide a wide range of support services including arranging travel, ensuring offices supplies are restocked, being first point of contact for building/office problems, welcoming visitors and staff to the office. You may also provide finance and assist data-cleansing work as required.

This is a busy role so ideal for someone who enjoys a fast-paced environment where they can be part of a team that make a real difference to people’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a* 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role*.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Job Types: Full-time, Fixed term contract, Graduate
Contract length: 12 months

Salary: £19,849.00-£24,260.00 per year

Benefits:

• Company pension
• Employee discount
• Store discount
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Work Location: One location

Application deadline: 14/05/2023