Help to Claim Telephone and Webchat Advisers

Position: Help to Claim Telephone and Webchat Advisers

Location: Telford: Remote/Hybrid

Closing date: 24 February 2023

Job title: Help to Claim Telephone and Webchat Advisers

Location: Telford: Remote/Home Based/Hybrid

Salary: £25,517.23 FTE

Salary pro rata: Yes

Hours per week: Flexible 15 – 36.25 hours per week over 2-5 days – (working hours between 8:00 and 18:00 Monday-Friday)

Type of contract: Fixed term

End date of contract: 2024-03-31

Closing date for applications: REPLACEMENT_STRING02-24

Closing time: 23:00

Email address for more information also see below for how to apply: recruitment@telfordcab.co.uk

Our friendly team is growing as we prepare to lead the service across the Mercia district for the programme’s Year 5 of delivery. We are looking for Telephone and Webchat Advisers with a confident telephone manner and good exploratory and interpersonal skills, as well as a commitment to the aims and principles of Citizens Advice. The service supports first-time Universal Credit claimants with ‘better-off’ benefit calculations and practical advice, helping claimants up to their first correct benefit payment. You will give advice via incoming calls and webchat for up to 6 client contacts per day using our telephony and dual webchat channels. You’ll be computer literate and experienced at working independently in a fast-paced environment.

We are looking for candidates with some knowledge of delivering Citizens Advice Help to Claim services to undertake this role, although training is available for candidates that demonstrate potential. We offer hybrid or fully home-based working.

The closing date is February 23. Interviews are held via Teams. Please tell us if you require alternative interview media or face to face. We reserve the right to close the application window early. We are only able to provide feedback to candidates that have attended our interview and assessment.

Please include a covering letter detailing why you would be suitable for this role and your potential availability, and a CV to recruitment@telfordcab.co.uk - contact us on this email if you wish to discuss the role.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.