Service Administrator
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Ensure all incoming service requests are logged on Alarm Master
Accept calls on client portals and issue ETA
Ensure works (service calls) are planned in for attendance by prioritising by SLA & ensuring maximum productivity.
To recognise and arrange OOH jobs, 2 man jobs, plant required for jobs
Ensure client PPMs are planned in to ensure SLAs are met
Ensure Escalation/chase e-mails are dealt with and assist where appropriate
Check ‘in progress’/’service incomplete’ jobs to ensure no return visits or out of scope works have been missed
Receive information of breached jobs and assist in replanning to remedy the situation
Providing holiday cover assistance for other team Service Co-ordinator / Call Planners.
Ensure jobs that have or will breach the threshold are flagged to Compliance Supervisor to be actioned
The Company
At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.
Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.
Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.
We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the City Facilities Management Group.
About City Our BenefitsPension Scheme
Retail Discounts
Cycle to Work Scheme
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: National Services & Agencies
Based on transatlantic hiring benchmarks for Service Administrator roles across City Facilities Management (UK)'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to National Services & Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,083 - £21,083 bracket, including retirement vesting and health parity.
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