Volkswagen and Škoda Service Advisor Team Leader

Volkswagen and Škoda Service Advisor Team Leader

Citygate Volkswagen, West London

OTE: £60,000

Permanent

Role overview

Citygate Automotive are looking for a Hub Supervisor to join the team at our newly refurbished West London site. As the Service manager you will be reporting into and assisting the aftersales manager manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.

Location

The role is at Volkswagen’s European Flagship Dealership in West London Brentford, a state-of-the-art facility, with a 25-ramp workshop, its own multistory car park, and an indoor used car showroom. Whether it is grabbing a Camper Café Coffee or exploring our collection of special and unique classic Volkswagens, Citygate West London offers an experience for our customers and our staff that is unrivaled. A facility like this combined with the culture, ethos and people values which Citygate and our team at West London pride themselves on is a magical combination.

Key responsibilities

Your key responsibilities as the Service Advisor Team Leader will be:

· Support and drive the Hub Team to achieve the criteria set as part of the Citygate, ‘5 pillars of Aftersales’. THE FOUNDATION IS CUSTOMER SATISFACTION. Pillars are listed below.

- To ensure every customer receives a VHC and associated video

- To achieve the specified Average Invoice Value

- Workshop productivity over 100%

- To achieve tyre sales target

· Achieve Brand Retail Recovery

· To monitor and manage costs in accordance with agreed budgets

· To manager each customer journey with advisors in terms of communication touch points

· Carry Over check (8.00 am)– job cards and stopped status check on RTC with appropriate messages sent to the customers.

· VHC Quick quote (labour pricing if repair is not on quick quote) and driving the average timing up of VHC to