Business Travel Consultant - Out of hours

Business Travel Consultant

Overview

• Permanent Position

• Business Travel Consultant

• Location: Home

• Hours: 22 hrs per week, 11 hr shift on a Sat or Sun each week day or night and 1 Night shift in the week of 17.30pm to 5.30am

• Experience with Galileo is essential

Who we are

Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.

As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral. With our innovative technology we can drive sustainable travel at all stages of the booking process, this meaningful information along with comprehensive data that can be drilled down to individual level, allows our clients to make informed decisions and operate a sustainable travel program that aligns with their goals. All of this and a professional membership with the Institute of Customer Service are what enable Clarity to provide a brighter approach to business travel.

At Clarity we not only listen, we adapt and we deliver!

Your new role

You will be joining us as a Travel Expert, assisting our clients with their travel enquiries over the phone & via email. The scope of the role covers not only flights but a range of other travel products such has hotels, car hire & rail. You will provide a professional consultancy service for all clients, anticipating their needs and offering a range of solutions to exceed their expectations, starting from their initial enquiry to final booking by converting general enquiries into bookings. Your main duty will be to deliver an outstanding customer journey on every contact ensuring the highest level of customer service is always offered.

What you need to succeed

You must be a clear and confident communicator with confidence in dealing with people at all levels. You'll need to possess great organization and time management skills and thrive in a fast-paced environment. You will be able to own & manage your own workload and it is essential you have previous Retail or Business Travel experience, with working knowledge of airline, rail fares and

ticketing.

• Work within our 24 hour team, assist clients with their travel enquiries both over the phone and via email, including (but not limited to) booking flights, hotels, rail, car-hire, airport parking and advising on travel visas requirements.
• Ensure the highest level of customer service is offered to internal and external customers at all times
• Convert general enquiries into actual bookings utilising all the tools and technology available.
• Take ownership of travel requests enquiries received in writing or over the telephone
• Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.

Please note, only applicants who meet all the essential criteria will proceed to the next stage of the selection processes.

Essential

• Experience in Business Travel with strong Galileo knowledge

• Knowledge of the Travel Industry

• Proven customer service experience

• IT & Computer literate with experience of email and web based programs

• The ability to work under pressure, in a fast paced environment

• Excellent communication skills both verbal and written

• The ability to Understand our clients needs and requirements.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV

For more information about us and our other job vacancies visit our website at claritybusinesstravel.com

What it takes to be a Business Travel Consultant;

• We use a variety of travel systems at Clarity so we are looking for experienced Business Travel Consultants who have excellent GDS skills
• Proven customer service experience, working with calls and emails
• The confidence and experience to work independently in an out of hours roles supporting our clients
• The ability to create travel arrangements including air, hotel and ground transportation
• The ability to work under pressure, in a fast paced environment, thinking logically and considering all relevant aspects
• Computer literate with experience of email and web based programs
• Excellent communication skills both verbal and written