Assistant Front Office Manager

Assistant Front Office Manager – Clayton Hotel City of London

We have a exciting new vacancy for Assistant Front Office Manager in the excellent Clayton Hotel City of London.

Clayton Hotel City of London is a stylish and contemporary hotel with 212 luxury bedrooms and suites with bathtubs, inspired by the Victorian textile warehouses, combined with flawless and whole-hearted service. Our hotel is located in the heart of one of the most emblematic London’s postcode, E1.

This is an exciting time of expansion for Dalata Hotel Group PLC and there are excellent opportunities on the horizon in the UK and Ireland. With 13 hotels in the pipeline, we will bring our total up to 57 beautiful hotels in the next few years with more to come. We are also delighted that the Group were named in the Top 10 Best Place To Work in hospitality with the Caterer 2019, took home the award of Irelands Best Company at the Irish Times Business Awards 2019, and won Best Talent Management Strategy 2020 with the HR Leadership & Management Awards. What better time to join our company and become part of our exciting future!

The company provides amazing staff benefits: -

• Access to Dalata Learning and Development programmes.
• Opportunities for career progression and advancement within our hotel and the Dalata Hotel Group
• Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
• 25% discount off Food & Beverage when using our Company Hotels Facilities
• Up to 33 days holiday (Inclusive of Bank Holidays) based on length of service
• Access to Life Works, our Employee Assistance Programme with 24/7 health and wellbeing support
• Regular employee appreciation events, including Staff parties throughout the year and monthly employee rewards programmes
• Complimentary use of the hotel gym
• Free employee meals on duty

Objective of the Role

Reporting to the Front Office Manager, the Assistant Front Office Manager will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest’s requests are met at all times and revenue is maximised.

Key Duties and Responsibilities

• Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay rom all department personnel.
• Assist in efficiently and effectively controlling front office departmental operations.
• Work with the management team to ensure strong morale amongst the team at all times.
• To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy.
• To ensure that the front desk is adequately staffed at all times and to anticipate the need for additional cover particularly during busy periods.
• To familiarise departmental staff with sales and promotional principles and to promote all outlets in the hotel.
• To communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP’s and allocations.

Requirements:

• One year of experience in a similar role
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their own initiative, as well as being capable of working as part of a team.

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.