Hospital Porter

Who are we?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and opened a state-of-the art 184 bed hospital in 2022. With over 100 years of history, our “Patients First” philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to delivers world-class clinical care.

What are we looking for?

We are looking for a Hospital Porter to be the front-line ambassador for Cleveland Clinic London. You will act as the first point of contact to welcome and assist all patients, visitors and caregivers.

Please note this is not exclusively a Reception or Front of House restaurant position in terms of responsibilities. The role will cover a wide variety of logistical and administrative duties, the core duty being patient transportation and support across our central London sites. Additional duties will include: visitor assistance, mailroom and high-touch concierge services.

The ideal candidate will be caring, compassionate with a patient-focused mindset.

What we need from you?

• Experience in assisting patients/visitors within a supportive role
• Experience in Front of House roles within healthcare or hospitality
• Proven ability to work independently or as part of a team
• Driving License (Preferred)

Working hours?

• 37.5 hours per week
• Monday to Sunday - Shift work will be required on a Rota basis with early shifts starting from 6am (including evenings and nights)
• Overtime available
• The role requires rotation within and between central London Cleveland Clinic locations

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

• 25 days Annual leave plus 8 days Bank holiday a year
• Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
• Private Medical Insurance and Private Dental Insurance
• Life Assurance
• Discounted gym facilities in our Admin Office Building
• Employee Assistance Programme
• Seasonal Ticket Loans

If you would like to know more, click apply below.

Please see Important Information below:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

INDNC