Medical Secretary - Neurological Rehabilitation
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Position Overview & Specifications
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Summary Salary: £32,000 - £34,000 (Dependent on Experience) Hours: 37.5 P/W - Full-Time (Hybrid) Location: 40 Grosvenor Place, London, SW1X 7AW Contract: Permanent Who are we? As a world-recognized center of clinical excellence and research, we are one of the leading providers of specialized medical care in the world, focused on providing clinical excellence and superior patient outcomes. With over 100 years of research and expertise behind us, we are now bringing our knowledge and unique model of care to London, opening our first Outpatient Centre in 2021 and 184 bedded, state-of-the-art, hospital in early 2022. At Cleveland Clinic, we are always striving to learn and innovate. Nowhere is this more apparent than through our focus on research and education. As a multispecialty academic medical center, we integrate clinical and hospital care with research and education and are proud to manage the world’s largest continuing medical education programs. What are we looking for? We are hiring for a medical secretary with previous experience within this role and experience within Neuro Rehab. This will include secretarial and administrative support of the highest quality to consultants, performing a variety of duties such as handling telephone calls, liaising with patients, scheduling appointments and dealing with correspondence. What we need from you:
- Medical secretary experience, working in a private healthcare setting
- Experience of using Electronic Medical Records systems
- Proficiency using Microsoft Office
- Effective and sensitive communication with patients
- Exceptional prioritization and organization skills
- 25 days Annual leave plus 8 days Bank holiday a year
- Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
- Private Medical Insurance and Private Dental Insurance
- Life Assurance
- Discounted gym facilities in our Admin Office Building
- Employee Assistance Program
- Seasonal Ticket Loans
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for Medical Secretary - Neurological Rehabilitation roles across Cleveland Clinic London's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32,000 - £34,000 bracket, including retirement vesting and health parity.
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