Sales Operations Coordinator

CDI

Londres

Bureaux

About us:

Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 60 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.

Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience. To achieve this goal, we rely on the hard work and expertise of their staff, the G.Os ( "Gentils Organisateurs", French for Kind Organisers).

Taking care of our G.Os is our priority; our commitment to CSR, our multicultural dimension, our involvement in integration and training as well as our working environment have earned us the highest rating of 5 stars and make us one of the best employers in the hotel and restaurant industry according to the research institute Pro-Conso France in 2022.

About our Business Unit:

Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.

The Role & Missions:

The Back-Office Executive (AKA Sales Operations Coordinator) is a strategic pivotal role among the Sales team. The mission of the position is ultimately to ensure a thorough and smooth process from contract set up to payment follow up.

The main duties are the following:

• Sales agreement contract production

• Keeping our sales reservations system up to date (VAT number, commission level, set up of agencies, etc.)

• Ensuring payments are received on time according to our Terms & Conditions:

  • Production of weekly statements

  • Bank statement and credit card payment reconciliation

  • Managing the daily floats including resolving any discrepancies

  • Managing chargeback cases

  • Reporting to track payments collection

• Raising credit notes

• General admin, mails collection, manage back-office mailbox

Your profile :

• 2-3 years of experience in admin position

• Excellent technical skills on Excel

• Excellent phone, written manners and customer service skills

• Good analytical skills

• Team player, proactive well organized and rigorous

• French is a plus

Compensation package:

• 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)
• Birthdays off
• Half day on xmas eve and NYE
• 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)
• Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months
• Private Healthcare insurance
• Pension scheme
• 30% of office commute costs reimbursed each month
• Annual Christmas party and other social events arranged by social committee as well as off-site team building.
• Strong internal mobility and development opportunities

Job Type: Permanent

" Travailler au sein de notre Business Unit des marchés Europe et Afrique, c’est accompagner chaque client vers la prochaine expérience Club Med qui fera son bonheur. C'est créer un parcours client omnicanal et sans couture. Résolument dynamique, la BU se verra commercialiser 9 nouveaux Resorts dans les 3 années à venir avec une participation décisive à la croissance de l'entreprise "

• Vous travaillerez au sein d’équipes multiculturelles et bienveillantes
• Vous serez acteur de votre évolution professionnelle grâce à une forte politique de mobilité interne et internationale
• Vous participerez à faire vivre des moments inoubliables à nos clients et nos équipes en Resorts
• Vous développerez vos compétences en participants aux projets amitieux d’une entreprise tournée vers l’avenir et l’innovation