Collections Advisor (Remote or office based)

Location: Fully Remote – work from anywhere in the UK with potential to travel to one of our offices occasionally. We also offer office-based positions, in our Derry, Sunderland or Skipton offices.

We give you a world of potential

Do you love talking to and helping people?

We are looking for people who are brilliant at engaging with customers to join our Collections Customer Assistance team. With interest rates rising, our customers need our support more than ever and many have questions about their options right now. You’ll be trained to provide effective support to help customers manage their mortgage payments and get back on track, dealing with a range of queries and requests quickly and effectively.

No two calls will be the same: you could be speaking to customers at any stage in the collections process. By understanding the needs of the customers that you are talking to and providing a long-term solution you will be helping them on their road to financial recovery. We will train you on everything you need to know. What’s more, while you may start as a collector, we’re proud to offer development opportunities across our business – we support your progression into more senior roles through continuous development and structured career pathways.

We’re offering a generous starting package with excellent bonus earning potential and many other company benefits:

• Minimum of £23,634.28 starting salary based on a 40-hour contract. 35-hour contracts are also available.
• Immediate bonus earning potential of up to £2,204 per annum. Up to £1,101 is paid every 6 months and you’re eligible from your first month with us!
• Employer pension contributions up to 8%
• 33 days holiday per year (incl. bank holidays), with the option to buy up to 5 extra days
• Access to our employee share plan, allowing you to set aside salary to purchase shares in our company. You’ll increase your investment by receiving a generous company contribution towards additional shares.
• Internal recognition platform with instant awards for work done well
• Discount platform which gives you money off your weekly shop, electrical goods and much more
• Dedicated learning platform giving you free access to training and qualifications in everything from excel, problem solving and effective communication, helping you to progress your long-term career
• Flexible working arrangements: you can choose to work in one of our offices or work from home - always having the option to come into the office if you’d prefer

Read about our full benefits package here

Work hard, get rewarded

When you first join us, we’ve got to get you trained and ready to help others – it’ll be an intense but rewarding period of learning with our skilled and experienced trainers. During your first 12 months, you’ve got to prove you are able to deliver to the standards we and our customers need. We’ll support you every step of the way and help you to succeed. We absolutely recognise and reward hard work and determination, and we have exciting longer-term career opportunities for those who want to take them. Click on our Career Progression Brochure to find out more!

We support and encourage flexible working wherever we can to help you find the best balance between work and lifestyle. This might include flexible hours, remote working or paid volunteer leave.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. You’ll join our Loan Services team who administer mortgages on behalf of leading global financial services companies.

At Computershare, it’s more than just a job - our open and inclusive culture means that we will help you to grow, to move forward and make the most of the opportunities we have available.

Sustainability and giving back are a big part of our story. In 2021, we achieved carbon neutrality and we’re now setting ourselves the ambitious global target to become NetZero before 2050.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please let us know.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.