Customer Service Agent - Consumer Team
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Position Overview & Specifications
Join a company with a great company culture with the following:
- Starting salary of £22,635 OTE (basic of £20475pa plus monthly bonus of £180 based on performance against target)
Job Type: Full-time
Working Hours: Hybrid working and flexibility with working times between:
08:00 – 18:00 Monday – Friday
Weekends are on a rota basis.
09:00 – 16:00 – Saturday and 11:00 – 15:00 Sunday
Office location - Pinewood Business Park - Birmingham, B37 7GH
About Us
Here at CDSL, our aim is to be the first choice for home appliance after sales service, spare parts and accessories.
With over fifty years of experience, we are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Whirlpool, Hotpoint, Hoover and Bosch to name a few!
We have an exciting opportunity for a Customer Service Advisor to join our ever expanding business. As Customer Service Advisor the role will involve:
Handling high volume inbound calls to book in appliance repairs
- Liaise with customers, engineers and service providers directly to resolve customer issues
- Take ownership to reach a suitable resolution for all queries/concerns
- Achieve all service KPI’s
- Giving quotes and accurate information on spare parts, repairs, customer cases and engineers
- Promote additional services like fast delivery, associated products and email sign ups
- Ensuring accurate logging of customer cases to facilitate repairs to our customer as quickly and efficiently as possible
- Using templates and personal responses to give clear and concise answers to customer requests
- Resolve customer cases which will involve investigating the reasons behind the customer issue and responding back to the customer through verbal and written communication to manage expectations
As Customer Service Advisor, It’s important you have:
- Excellent Customer Service skills
- Ability to prioritise and organise
- Good communicator at all levels including the ability to negotiate
- PC literate
- Problem solving skills and a high level of attention to detail
- Ability to work under pressure and meet deadlines
We would be really excited if you have:
- Previous experience within a busy contact centre
- Experience of working to targets, including call and quality
- A background within a service led industry, such as distribution
- A strong work ethic and desire to succeed!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Consumer Electronics & Appliances Stores
Based on transatlantic hiring benchmarks for Customer Service Agent - Consumer Team roles across Connect Distribution Services Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Consumer Electronics & Appliances Stores.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,475 - £20,475 bracket, including retirement vesting and health parity.
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