Export Co-Ordinator – Shipping and Logistics

Coopers Fire specialises in the design, manufacture, installation, and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.

Every single day, we dedicate ourselves to creating an environment where our colleagues can thrive, work diligently, excel, and have fun in the process. Our core values, which we deeply believe in, are Integrity, Pride and Passion, Teamship, and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues, foster an environment that encourages and values diverse opinions, challenge conventional norms, and consistently collaborate to lead the market through innovative approaches, all in the pursuit of safeguarding lives.

We are looking for an Export Co-ordinator to support the Export sales team and Export Projects Team with their daily activities and enquiries. This role is needed to arrange the shipping logistics and associated documentation to enable on-time delivery of export orders.

DUTIES AND RESPONSIBILITIES

• Deliver excellent customer service
• Receive incoming sales related enquiries
• Deal with shipping and logistics included all documents required
• Deal with administration of letters of credit and other export payment methods
• Liaise with Operations over the expediting of projects
• Carry out any sales and marketing administration duties when and where required by the company
• Support visits by customers, designers and authority bodies to the company’s premises and/or reference sites
• Carry out additional work responsibilities when considered necessary by the management

SKILLS AND EXPERIENCE

Essential:

• Previous and proven sales support/customer service experience
• Ability to learn and respond to technical information enquiries
• Shipping and logistics experience
• Export shipping documentation experience

Desirable:

• Previous and proven customer services experience
• Formal sales training
• Business related or Technical qualification
• Worked in a manufacturing environment
• Worked in a construction industry related business
• Worked in a project orientated or heavily bespoke product environment
• Fire and/or Safety Background

ATTRIBUTES

• Results driven
• Good negotiator
• Good communicator
• Customer focus approach
• High energy
• Able to take pressure
• Understanding and empathy with the construction industry
• Tenacious.
• IT literate
• Team player
• Technically minded
• Passion and pride in the work carried out and areas of responsibility
• Practical
• Attention to detail

BENEFITS

• Competitive salary – available upon request
• Free hot drinks
• Ample free onsite parking
• Cycle to work scheme
• Early finish and dress-down Fridays
• Above average Holiday allowance with the option to purchase additional holiday
• Company social events
• Friendly and supportive environment
• Holistic approach to work
• Working for a company who cares about you as an individual and not just a cog in the machine