Customer Service Advisor

About Us

Cottsway formed in 2001 and we provide over 5,100 homes for rent and shared ownership for over 11,000 customers. Our homes are based in West Oxfordshire, Gloucestershire, Wiltshire and Worcestershire, and range from flats and bungalows to family homes.

We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.
We are proud to:

• Reinvest our profits every year not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
• Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
• Be active in and bring social value to our local communities.
  

Working for us

Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.

We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.

Based in the market town of Witney, we:

• Offer competitive salaries and a range of benefits.
• Support agile working.
• Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.
• Value people from a wide range of backgrounds and experience – whether you are an experienced housing professional or simply have an interest in working in our sector.
  

About the role

We are looking for a Customer Service Advisor to join our Customer Services team.

You will be a customer focused individual and will be the first point of contact for Cottsway’s customers. You will deliver a comprehensive service to our customers by telephone, email, letter and via the website. You will also handle customer feedback, which will involve the investigation of complaints and finding a resolution for the customer.

Experience of working in a call centre or a customer service environment is essential, along with the ability to demonstrate exceptional customer service skills, whilst handling a high volume of calls on a daily basis. The role will involve answering enquiries, mainly by telephone, so you will be a clear communicator with an excellent telephone manner.

Benefits include pension, 25 days holiday rising to 28 days after 2 years, private medical insurance after six months service, discounted gym and swimming membership, cycle to work scheme and electric vehicle leasing scheme.

Cottsway promote and fully support agile working, it has become an important part of how we operate. We give our employees the technology and flexibility to be able to work from locations outside of the office and to agree working patterns that fit around personal commitments, creating opportunities for better work/life balance.

For an informal chat about this role please contact Rachael Higgins, Customer Services Manager, on 01993 890000.